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Linwan, Wu. (2019) Website interactivity may compensate for consumers€™ reduced control in E-Commerce.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:49:y:2019:i:c:p:253-266.

Full description at Econpapers

cites:

Dillon, K. ; Lafley, A.G. I think of my failures as a gift. 2011 Harv. Bus. Rev.. 89 86-89

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