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Bhavin J, Shah ; Hasmukh, Gajjar ; Nikunj Kumar, Jain. (2021) Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313680.

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cites:

Chen, T. Personality traits hierarchy of online shoppers. 2011 Int. J. Market. Stud.. 3 23-39

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