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Vikas, Kumar ; Vikrant, Kaushal. (2021) Perceived brand authenticity and social exclusion as drivers of psychological brand ownership.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:61:y:2021:i:c:s0969698921001454.

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cites:

Lymperopoulos, C. ; Chaniotakis, I.E. Price satisfaction and personnel efficiency as antecedents of overall satisfaction from consumer credit products and positive word of mouth. 2008 J. Financ. Serv. Market.. 13 63-71

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