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Jitendra, Nenavani ; Karan Nilesh, Radia ; Shachi, Desai ; Sonal, Purohit. (2022) Psychological comfort in service relationships: A mixed-method approach.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003908.

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cites:

Al-Wugayan, A.A. Relationship versus customer experience quality as determinants of relationship quality and relational outcomes for Kuwaiti retail banks. 2019 Int. J. Bank Market.. 37 1234-1252

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