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Heejun, Park ; Joon Woo, Yoo ; Jun Sung, Park ; Youngju, Cho. (2023) Examining the impact of service robot communication styles on customer intimacy following service failure.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588.
Full description at Econpapers
cites:
Jia, J.W. ; Chung, N. ; Hwang, J. Assessing the hotel service robot interaction on tourists' behaviour: the role of anthropomorphism. 2021 Ind. Manag. Data Syst.. 121 1457-1478
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