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Heejun, Park ; Joon Woo, Yoo ; Jun Sung, Park ; Youngju, Cho. (2023) Examining the impact of service robot communication styles on customer intimacy following service failure.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:75:y:2023:i:c:s0969698923002588.

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cites:

Mou, Y. ; Zhang, L. ; Wu, Y. ; Pan, S. ; Ye, X. Does self-disclosing to a robot induce liking for the robot? Testing the disclosure and liking hypotheses in human–robot interaction. 2023 Int. J. Hum. Comput. Interact.. -

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