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Dmitri G, Markovitch ; Dongling, Huang ; Rusty A, Stough. (2024) Can chatbot customer service match human service agents on customer satisfaction? An investigation in the role of trust.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:76:y:2024:i:c:s096969892300351x.

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cites:

Hayes, A.F. PROCESS: A Versatile Computational Tool for Observed Variable Mediation, Moderation, and Conditional Process Modeling. 2018 :

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