Last updated December, 3 2015 760.408 documents processed, 20.499.313 references and 8.066.571 citations

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Iqra, Javed ; Muhammad Farrukh, Shahzad ; Shuo, Xu ; Xin, An. (2024) Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001632.

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cites:

Van den Broeck, E. ; Zarouali, B. ; Poels, K. Chatbot advertising effectiveness: when does the message get through?. 2019 Comput. Hum. Behav.. 98 150-157

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