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Our data says that the document:
Chenxi, Zhang ; Zeshui, Xu. (2024) Gaining insights for service improvement through unstructured text from online reviews.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001942.
Full description at Econpapers
cites:
Darko, A.P. ; Liang, D. ; Zhang, Y. ; Kobina, A. Service quality in football tourism: an evaluation model based on online reviews and data envelopment analysis with linguistic distribution assessments. 2022 Ann. Oper. Res.. 325 185-218
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