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Our data says that the document:
Kun, Feng ; Qiang, Yang ; Qiu-Yu, Tang ; Zhong-Sen, Wang. (2024) Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory.
In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002364.
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cites:
Hapsari, R. ; Clemes, M. ; Dean, D. The mediating role of perceived value on the relationship between service quality and customer satisfaction: evidence from Indonesian airline passengers. 2016 Proc. Econ. Finance. 35 388-395
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