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Alan T, Yang ; Amir, Talaei-Khoei ; Masialeti, Masialeti. (2024) How does incorporating ChatGPT within a firm reinforce agility-mediated performance? The moderating role of innovation infusion and firms’ ethical identity.
In: Technovation. RePEc:eee:techno:v:132:y:2024:i:c:s0166497224000257.

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cites:

Eren, B.A. Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey. 2021 Int. J. Bank Market.. 39 294-311

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