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Chris, de Gruyter ; Javad, Esmailpour ; Kayvan, Aghabayk ; Mohammad, Aghajanzadeh. (2022) Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty.
In: Transportation Research Part A: Policy and Practice. RePEc:eee:transa:v:162:y:2022:i:c:p:80-103.

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cites:

Miller, J.A. Exploring some alternative measures of consumer satisfaction. 1976 En : Bernhardt, K.L. Marketing: 1776–1976 and Bend. American Marketing Association: Chicago, IL

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