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Anselmo , Stelzer ; Cindy , Mayas ; Frank , Englert ; Stephan , Horold. (2016) Improving service quality in public transportation systems using automated customer feedback.
In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:89:y:2016:i:c:p:259-271.

Full description at Econpapers

cites:

Deutsche Bahn Facebook page, 2014. DB Bahn <https://www.facebook.com/dbbahn> (accessed 29.10.14).

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