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Anselmo , Stelzer ; Cindy , Mayas ; Frank , Englert ; Stephan , Horold. (2016) Improving service quality in public transportation systems using automated customer feedback.
In: Transportation Research Part E: Logistics and Transportation Review. RePEc:eee:transe:v:89:y:2016:i:c:p:259-271.

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cites:

Brossard, A. ; Abed, M. ; Kolski, C. ; Uster, G. Consideration of the travel time experience in the conceptual models of personalized interactive applications. 2011 En : Kolski, C. Human–Computer Interactions in Transport. ISTE Ltd and John Wiley & Sons Inc.:

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