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Sarah, Almofeez ; Divesh, Ojha ; Elisabeth M, Struckell ; Charles, Blankson ; Pankaj C, Patel. (2024) Freight forwarder satisfaction, airport customer loyalty, and competitiveness.
In: Transport Policy. RePEc:eee:trapol:v:159:y:2024:i:c:p:314-327.

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cites:

Edvardsson, B. ; Johnson, M.D. ; Gustafsson, A. ; Strandvik, T. The effects of satisfaction and loyalty on profits and growth: products versus services. 2000 Total Qual. Manag.. 11 917-927

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