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Our data says that the document:

Paul , Kellogg. (2003) Evolving operational risk management for retail payments.
In: Emerging Issues. RePEc:fip:fedhei:y:2003:n:eps-2003-1e.

Full description at Econpapers

cites:

Bank for International Settlements, Basel Committee on Banking Supervision. February 2003. Sound Practices for the Management and Supervision of Operational Risk. Basel Committee Publications No. 96.

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