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Our data says that the document:

Azmi, Mat ; Mohammad Zaim, Mohd ; Nazatul Shuhida, Ahmad ; Norliza Saiful, Bahry ; Nur Liana, Kori ; Syukrina Alini, Mat. (2024) Online Shopper Satisfaction: Exploring the Impact of e-Service Quality.
In: Information Management and Business Review. RePEc:rnd:arimbr:v:16:y:2024:i:1:p:106-120.

Full description at Econpapers

cites:

Santos, J. (2003). E-service quality: A model of virtual service quality dimensions. Managing Service Quality: An International Journal. https://doi.org/10.1108/09604520310476490 Salim, M., Hayu, R. S., Agustintia, D., Annisa, R., & Daulay, M. Y. I. (2023). The Effect of Trust, Perceived Risk and E-Service Quality on the Intention to Purchase of E-Commerce Consumers in Indonesia. Journal of Madani Society, 2(1), 53-66.

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