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Our data says that the document:
Francesco, Massara ; Francesco, Raggiotto ; Michela C, Mason. (2022) An analysis of the relationships between human, technological and physical factors in the retail banking sector.
In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2022:y:2022:i:2:d:10.1007_s43039-022-00048-x.
Full description at Econpapers
cites:
Dabholkar, P. A., & Spaid, B. I. (2012). Service failure and recovery in using technology-based self-service: Effects on user attributions and satisfaction. Service Industries Journal, 32(9), 1415–1432. https://doi.org/10.1080/02642069.2011.600518 .
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