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Almeida, Paulo ; Elias-Almeida , Anabela ; Miranda Francisco , Javier. (2016) Customer delight: perception of hotel spa consumers.
In: European Journal of Tourism, Hospitality and Recreation. RePEc:vrs:ejothr:v:7:y:2016:i:1:p:13-20:n:2.

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cites:

Magnini, V., Crotts, J., & Zehrer, A., (2011).Understanding customer delight: An application of travel blog analysis. Journal of Travel Research, 50 (5), 535-545. Brought to you by | Jose Manuel Barrueco/CitEc Authenticated Download Date | 3/8/17 9:43 PM Anabela Elias-Almeida et al.

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