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Janoskova, Katarina ; Kral, Pavol ; Kramarova, Katarina ; Popescu, Gheorghe ; Rowland, Zuzana. (2021) Perception of car brands with an emphasis on expected benefits and features as prerequisites for customer satisfaction.
In: Management & Marketing. RePEc:vrs:manmar:v:16:y:2021:i:3:p:300-315:n:3.

Full description at Econpapers

cites:

Azman, S. & Gomiscek, B. (2015). Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 26(7), 7-8.

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