Designing Virtual Coaching Solutions

Hannes Schlieter, Kai Gand (), Thure Georg Weimann, Emanuel Sandner, Karl Kreiner, Steffen Thoma, Jin Liu, Massimo Caprino, Massimo Corbo, Agnese Seregni, Peppino Tropea, Rocio Pino, Juan Carlos Gómez Esteban, Inigo Gabilondo, Andreea Elena Lacraru and Stefan Sebastian Busnatu
Additional contact information
Hannes Schlieter: Technische Universität Dresden
Kai Gand: Technische Universität Dresden
Thure Georg Weimann: Technische Universität Dresden
Emanuel Sandner: AIT Austrian Institute of Technology
Karl Kreiner: AIT Austrian Institute of Technology
Steffen Thoma: FZI Forschungszentrum Informatik
Jin Liu: FZI Forschungszentrum Informatik
Massimo Caprino: Casa Di Cura Igea
Massimo Corbo: Casa Di Cura Igea
Agnese Seregni: Casa Di Cura Igea
Peppino Tropea: Casa Di Cura Igea
Rocio Pino: Biocruces Bizkaia Health Research Institute
Juan Carlos Gómez Esteban: Biocruces Bizkaia Health Research Institute
Inigo Gabilondo: Biocruces Bizkaia Health Research Institute
Andreea Elena Lacraru: University of Medicine and Pharmacy “Carol Davila”
Stefan Sebastian Busnatu: University of Medicine and Pharmacy “Carol Davila”

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2024, vol. 66, issue 3, No 8, 377-400

Abstract: Abstract Especially older persons are prone to disabilities and chronic diseases. These chronic conditions pose a worldwide challenge, leading to deteriorating health, economic strain, loss of life, and a decline in the quality of life (QoL). Therefore, healthcare institutions seek to enhance their strategies for disease prevention and management to uphold the well-being of the community. This leads to the need to regain independence and improve QoL to properly rehabilitate the patients. Virtual Coaches (VCs) in the form of Embodied Conversational Agents are seen as a relevant digital intervention to support the continuity of care. The paper at hand reports on a Design Science Research project about implementing a VC solution to support older patients' home rehabilitation. The study underpins four pivotal design principles: Adaptivity, Coaching Strategy, Multi-user Interface, and Sustainable Infrastructure. The final artifact was tested with 80 patients which were supported in continuing their inpatient rehabilitation at home by using a VC. The evaluation shows both positive results for usability and acceptance of the intervention for four different use cases and a positive impact on the QoL. Given the comprehensive clinical evaluation, the system represents a safe and appealing solution for ensuring the continuity of medical rehabilitation care and the access to personalized cognitive and motor function treatments.

Keywords: Virtual coaching; Digital health; Rehabilitation care; Design science (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s12599-024-00871-w

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