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- When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
- Yanya Ruan and Mezei, József
- Journal of Retailing and Consumer Services from Elsevier
- Journal of Retailing and Consumer Services from Elsevier
RePEc statistics are gathered once a month from the participating services. The statistics show abstract views at the RePEc services and file downloads originated from the RePEc services.
| Month | Downloads | Abstract Views |
|---|---|---|
| 2022-10 | 0 | 1 |
| 2022-11 | 1 | 7 |
| 2022-12 | 1 | 5 |
| 2023-01 | 3 | 9 |
| 2023-02 | 0 | 3 |
| 2023-03 | 0 | 4 |
| 2023-04 | 2 | 3 |
| 2023-05 | 1 | 4 |
| 2023-06 | 2 | 6 |
| 2023-07 | 1 | 2 |
| 2023-08 | 1 | 6 |
| 2023-09 | 0 | 5 |
| 2023-10 | 2 | 9 |
| 2023-11 | 2 | 8 |
| 2023-12 | 1 | 5 |
| 2024-01 | 0 | 2 |
| 2024-02 | 1 | 7 |
| 2024-03 | 1 | 2 |
| 2024-04 | 1 | 3 |
| 2024-05 | 1 | 6 |
| 2024-06 | 0 | 8 |
| 2024-07 | 1 | 2 |
| 2024-08 | 0 | 6 |
| 2024-09 | 1 | 5 |
| 2024-10 | 1 | 7 |
| 2024-11 | 1 | 3 |
| 2024-12 | 1 | 7 |
| 2025-01 | 0 | 2 |
| 2025-02 | 2 | 4 |
| 2025-03 | 2 | 8 |
| 2025-04 | 7 | 12 |
| 2025-05 | 4 | 24 |
| 2025-06 | 2 | 10 |
| 2025-07 | 1 | 5 |
| 2025-08 | 3 | 13 |
| 2025-09 | 9 | 29 |
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