Chris Sparshott

Chris Sparshott

Auckland, Auckland, New Zealand
6K followers 500+ connections

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About

I’m a strategic Customer Success leader with 20+ years of experience at the intersection…

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Experience

Education

  • Coventry University Graphic

    Coventry University

    -

    Quality Management, TQM (Six Sigma), Kanban, Thesis on implementing ISO2001 in an engineering jobbing shop. Project Management, Experimental Methods, Calculus of Variation and Functional Analysis, Materials Science, Process Optimization, Queuing theory, Entrepreneurship, Product Design, German, CAD/CAM, AutoCAD, 2D and 3D modelling, Programming, Mathematics, Thermodynamics, Robotics, Mechanical Engineering,

  • -

    Robotics, CAD/CAM, PLC controllers, Programming, Mathematics, Pneumatics, Manufacturing, Integration, AutoCAD

Volunteer Experience

  • Essentially Men Graphic

    Service Team

    Essentially Men

    - Present 1 year 2 months

    Health

    A member of the MBR service team.

Publications

  • Sideways Funnel - Customer Success Lifecycle

    Miroverae

    The sideways Funnel will help you define the most fundamental customer success process
    "The customer success lifecycle journey map". This map defines how upsell and renewal revenue is created through these different phases.

    See publication

  • WebSphere Business Integration Adapters: An Adapter Development and WebSphere Business Integration Solution

    IBM Redbooks publication

    WebSphere® Business Integration is the IBM® business integration solution for process integration, workforce management, and enterprise application connectivity. WebSphere Business Integration helps you to create and deploy new business processes, synchronize business information in multiple business applications on diverse platforms, and transform message formats en-route between applications.
    This IBM Redbooks publication takes you through the full life cycle of an adapter development…

    WebSphere® Business Integration is the IBM® business integration solution for process integration, workforce management, and enterprise application connectivity. WebSphere Business Integration helps you to create and deploy new business processes, synchronize business information in multiple business applications on diverse platforms, and transform message formats en-route between applications.
    This IBM Redbooks publication takes you through the full life cycle of an adapter development project, from design considerations, building, and testing through deployment and implementation on multiple broker types (using both an out-of-the-box technology adapter and the custom adapter for our development project).
    For this book, we designed a scenario that mirrors many of the issues that real-life integration projects can face. The scenario starts by integrating custom enterprise applications. It then integrates those applications into the business-to-business world by extending the infrastructure. Finally, it adds a human interaction component which determines whether to take the internal route or external route (via trading partners) to application integration. Using many of the components within the WebSphere Business Integration family of products, this book includes a range of integration options that are available to implement this scenario

    See publication

Courses

  • Accounting for Non-accountants

    NZIM

  • Advanced Sales Coaching - IBM

    -

  • Agile Leadership

    IBM

  • Architecting for Disruption - IBM

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  • Business Insights Advanced Sales Training

    Singapore University- SMU

  • Digital Sales Mastery

    -

  • IBM Global Sales School - Experienced

    IBM

  • MBSR - Mindful Based Stress Reduction

    -

  • Microsoft Azure Fundamentals

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  • Safe 5.1 Scrum Master

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  • Selling to the C Suite

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  • Selling to the CFO - Leasing

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  • Various IBM Product courses across Cyber, Cloud, Storage, Mobile, Integration, Bid Data & Analytics

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  • Whiteboard Selling

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Honors & Awards

  • Member of the International Coaching Federation

    Internation Coaching Federation

    International Coach Federation (ICF) Members represent the highest quality of professional coaching.

  • ANZ Social Selling award winner Q1 2015.

    IBM Digital Sales Director

    Demonstrates leadership in social selling across IBM's digital sales team in ANZ.
    Delivering enablement and coaching teams in the use of digital tools.

Languages

  • German

    Elementary proficiency

  • French

    Elementary proficiency

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