Jadu

What happens when a local authority dares to think differently… and then delivers? Swindon Borough Council and Jadu have spent nearly a decade working side-by-side to modernise local public services. From saving £30m in 30 months to building digital platforms used by thousands every week, this partnership has changed the game. This October, we’re coming together to reflect on the journey so far, and share what’s next for digital innovation in UK local government. 📅 Wednesday 8th October 2025 🕤 9.30am - 2.15pm 💰 Free 📍 Wyvern Theatre, Swindon Expect a deep dive into Swindon’s digital journey, from transforming 230+ processes into one streamlined model, to the "Digital Hub" project that saved £30m in just 30 months. You’ll hear how the council rapidly built vital services like the COVID-19-response HWRC booking system (still one of their busiest services) and get exclusive insights into the future of low-code, AI-powered public services. Plus, you’ll connect with fellow digital leaders, swap ideas over lunch, and leave inspired with tools you can use right away. 👉 Spaces are limited, secure your place now: https://bit.ly/416bbg8 #DigitalTransformation #LocalGov #PublicSectorInnovation #ServiceDesign #LowCode #JaduConnect #Jadu #Swindon #SwindonBoroughCouncil #LocalGovDigital #DigitalStrategy #DigitalServices #PublicSector

How Medway Council transformed waste site bookings in just 5 weeks ♻️ In the middle of the COVID-19 lockdown, Medway Council faced a big challenge: reopen household waste sites safely and fast - not just for Medway, but for all of Kent. In her Connect Day session, Vicky Bichard, Lead Service Designer, shared how a two-person service design team built and scaled a digital booking system for 22 sites, with automated emails, site-level triage, and live updates - all using Jadu Connect - CRM & Case Management. 💡 Key highlights of the session: - 5 months of work delivered in just 5 weeks - The booking system scaled from 3 to 22 sites - Real-time updates for closures, cleaning, and power cuts - 72%+ resident satisfaction every year since launch - Plans to launch Driver and Vehicle Licensing Agency (DVLA) checks & ANPR gate access by 2025 Watch the full talk: https://hubs.li/Q03yMHD20 #WasteServices #ServiceDesign #LocalGov #LocalGovDigital #DigitalInnovation #Jadu #JaduConnect #MedwayCouncil #Kent #MedwayConnectDay #LowCode #SmartCities #DigitalServices #DigitalStrategy

What a start to Hyland #CommunityLIVE25 in Las Vegas! ✨ Day one kicked off with the Government User Group session, which we proudly co-hosted with our partner i3 Verticals. During the session, our customer Don Wood from Wasatch County Government shared their incredible journey of how Wasatch went on to become the most accessible county government website in the US - after implementing their Jadu Platform via Hyland! Read their story here: https://hubs.li/Q03FSbsP0 Later today, our CEO, Suraj Kika, is hosting 'The Agentic Curveball,' where he'll explore how Agentic AI is reshaping digital services. Traditional search is evolving into intelligent, conversational systems that provide clear, actionable answers. Suraj will unveil Agent-Ex: Search, a multilingual, voice-enabled AI tool that integrates with any CMS to make services more accessible, intuitive, and effective across sectors. Interested in joining? Here are the details: 📍 Pisa Room 🕓 Starts at 3:30pm We can’t wait to see you there! #CommunityLIVE #Hyland #Partners #AgenticAI #AgentEx #AI #DigitalServices #LasVegas #Partnership #AgenticCurveball #i3Verticals i3 Verticals Partners

On 8th October, Samantha Mowbray, CEO at Swindon Borough Council, will join us at their 'Transforming Swindon' event, to share how a decade-long digital strategy became one of the most effective change programmes in UK local government. Hear how Swindon reimagined public services by: - Driving digital culture from the top down - Collaborating with Jadu to build modern, no-code service delivery - Embedding purpose and performance into every process Want to see what real digital leadership looks like? 🎟 Book your (free) ticket: https://hubs.li/Q03DPwf40 #DigitalLeadership #PublicSectorInnovation #JaduConnect #TransformationFromTheTop #DigitalTransformation #Jadu #SwindonBoroughCouncil #Swindon #DigitalStrategy #DigitalServices #LocalGov Nick Hill Brooke Bindon Daryl Summers

We're thrilled to be supporting our partner, Hyland, at #CommunityLive for another year! The Jadu team are in Las Vegas, ready for a busy and exciting few days. Stay tuned for pictures and updates...

Looking forward to this in-person interactive session "Transforming Swindon Borough Council: Past, Present & Future" Taking place on 8th October at the Wyvern Theatre in Swindon: * Get first-hand insight into Swindon’s digital journey with Sam Mowbray, Chief Exec. Swindon Borough Council and Suraj Kika. * Learn how Jadu underpins delivery today from Sonia Grewal, COO, Swindon Borough Council. * Stephen Lugg, Director of Digital & Data, Swindon Borough Council will share how low-code & digital design had real-world impact during critical moments * Showcase case studies on Household Waste & Recycling bookings and Complaints & Internal Processes Talks, showcases, and a participatory workshop + Q&A Register #localgovdigital #localdigital colleagues here: https://lnkd.in/e5pF-jJE Abby Shillaker Carl Haggerty Lisa Trickey Sarah Peña Mark de Bernhardt Lane

At the #JaduAcademy, Elizabeth Barton (Director of Resident & Business Services) and Joan Tharm (Digital Manager) from Lichfield District Council shared how they’ve transformed customer service to put the most vulnerable first, using the Jadu Digital Platform. Highlights from their story: 📉 39% decrease in calls and 383% increase in live chats 💬 Over 25,000 WhatsApps per year, freeing up phone lines for urgent cases 📄 A single online form replacing 200+ forms, simplifying access for residents 🤓 Smart online triage to stop unnecessary data collection and speed up decisions 🤖 AI-powered phone support handling thousands of queries And soon… becoming the first council to launch Agent-Ex: Search! The result? Faster, safer, and more trusted digital services, with more time for staff to focus on those who really need them. Huge thanks to the Lichfield team for sharing openly about their challenges and successes. Watch their full session: https://hubs.li/Q03DPwcZ0 #LocalGov #DigitalTransformation #CustomerSuccess #JaduAcademy #Jadu #LichfieldDistrictCouncil #DigitalStrategy #DigitalServices #AgentEx #AgentExSearch #AIAgents

We're thrilled to be co-sponsoring the Government User Group meeting at Hyland's Community Live next week with our partner, i3 Verticals! Check out i3's post below for the details. We hope to see you there 👋

💬 “We had admin teams buried in inboxes, manually reviewing invoices, replying to suppliers, and juggling shared mailboxes. It was slow, error-prone, and frustrating.” That’s how David Bailey, ICT Solutions Analyst at Medway Council, opened his talk at the Medway Connect Day in May. So what did they do to change this? Here's the transformation: 🔁 The problem: - Manual invoice processing through shared inboxes - Emails lost, duplicated, and misassigned - Admin doing repetitive, manual checks - Limited visibility, high error risk ⚙️ The solution: - Used Microsoft Power Platform & AI Builder - Integrated SharePoint + Power Automate in Phase 1 - Moved to scalable Dynamics model-driven apps in Phase 2 - Introduced OpenAI tools for validation, communication, and accuracy 🚀 The result: - Fewer errors, faster turnarounds - Automated supplier responses - Significant time savings for admin teams - A scalable model they can now roll out across the council Watch the full session with David to see how Medway is turning painful processes into smart services: https://hubs.li/Q03zfKC30 #DigitalGovernment #AIinAction #AI #InvoiceAutomation #LocalGov #LocalGovDigital #PowerPlatform #MicrosoftAI #PublicSectorTech #MedwayConnectDay #JaduConnect #Jadu #DigitalServices #MedwayCouncil Vicky Bichard