Here’s a breakdown of some key highlights from the 17 new features that we announced in our Spring Launch! Watch Dovetail CEO and Co-founder, Benjamin Humphrey, Head of Product Marketing, Alissa Lydon, and VP of Product, Srinivas Krishnamurti breakdown each new feature at Insight Out 2025 in the full keynote, via the link in the comments. #SpringLaunch2025
Dovetail
Software Development
Dovetail analyzes customer calls and user feedback, and makes it searchable. Sign up free.
About us
Dovetail is the only AI-first customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail uncovers insights fast—no matter the method. Join the ranks of Atlassian, Amazon, Spotify, Universal, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing. Founded by Benjamin Humphrey and Bradley Ayers, and driven by ambition, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Dovetail has 115+ employees across offices in Sydney and San Francisco.
- Website
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https://dovetail.com
External link for Dovetail
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Sydney
- Type
- Privately Held
- Founded
- 2017
- Specialties
- design, user experience, development, software, saas, product design, product management, product, user research, research repository, product discovery, voice of customer, customer experience, experience management, cx, and ux
Products
![Click here to view Dovetail]()
Dovetail
Product Management Software
Dovetail is the world’s leading AI-first customer insights hub, giving thousands of teams the answers they need to build the next big thing. By centralizing user feedback and providing smart features that uncover valuable insights faster, Dovetail helps you identify problems faster, prioritize roadmaps more confidently, and supercharge your strategy to make better product decisions. From user interviews to sales calls to support tickets and beyond, transform messy customer data into insights that scale.
Locations
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Primary
Get directions
Sydney, AU
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San Francisco , US
Employees at Dovetail
Updates
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Dovetail reposted this
From insights to impact: How are medical product teams evolving their research practices? In a regulated industry where the stakes are high and the feedback is complex, getting closer to customers isn't just valuable—it's critical. Join our upcoming webinar with Bill Evans, Medtech Design Veteran, Advisor, and Educator, and Maegan Pisman, PhD, BCBA-D, Behavioral Scientist and Strategic Research Consultant, as they share how they're: - Adapting research in fast-moving, high-compliance environments - Bridging the gap between insights and clinical impact - Building confidence in decision-making with evidence-led practices 🔗 Register now: https://dvtl.link/3H1HHsZ #UserResearch #HealthTech #MedicalDevices #CustomerInsights #ProductResearch
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From insights to impact: How are medical product teams evolving their research practices? In a regulated industry where the stakes are high and the feedback is complex, getting closer to customers isn't just valuable—it's critical. Join our upcoming webinar with Bill Evans, Medtech Design Veteran, Advisor, and Educator, and Maegan Pisman, PhD, BCBA-D, Behavioral Scientist and Strategic Research Consultant, as they share how they're: - Adapting research in fast-moving, high-compliance environments - Bridging the gap between insights and clinical impact - Building confidence in decision-making with evidence-led practices 🔗 Register now: https://dvtl.link/3H1HHsZ #UserResearch #HealthTech #MedicalDevices #CustomerInsights #ProductResearch
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At Atlassian, don’t f#@! the customer is a core value. Their design team has made customer insights a shared asset—breaking down silos between product, research, and marketing. With Dovetail, they’ve centralized their customer intelligence in one platform, making it easy for teams across the business to self-serve insights, collaborate on synthesis, and uncover patterns using AI. The result? More alignment, faster decisions, and a direct line from customer understanding to business impact. Check out the full story with Martin Jerkovic, Lead Product Designer, on how Dovetail’s AI features are helping Atlassian scale a culture of insight. #CustomerLed #ProductDesign #AItools
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The best products today aren’t just well-designed—they’re insight-led. Watch as Jonathan Widawski, Founder and CEO of Maze, Ryan Glasgow, Founder and CEO of Sprig, and Alfonso de la Nuez, co-founder of UserZoom (now part of UserTesting), sit down to unpack how UX tools are evolving. The takeaway? It’s not about more features—it’s about faster learning. From AI-powered customer intelligence to real-time feedback, this panel explored the shift from building with intuition to building with evidence. Watch the full panel to see how product teams are gaining a competitive edge by obsessing over customer understanding. #InsightOut2025 #UXResearch #ProductDesign #CustomerInsights #AI #ProductDevelopment
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We're proud to be recognized as a Customer Insights Trailblazer by GetApp and Software Advice, two Gartner Digital Markets brands. It’s inspiring to see more teams putting customer understanding at the center—turning feedback into better decisions. We’re excited to support a community that's leading with insight and driving meaningful change.
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Slack 🤝 Dovetail—how modern teams turn customer intelligence into actionable insights—without ever leaving their workflow.
Dovetail transforms how teams access customer insights — delivering fast, evidence-backed summaries from your sales calls and support tickets, so you can make decisions with confidence without having to leave Slack. Slack 🤝 Dovetail = WorkOS 👉 https://sforce.co/4maiNWQ 🧠⚙️💬📁💡🪄
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From San Francisco to Chicago, our IO Connect Discovery Workshops are bringing together product, design, and CX leaders to explore how AI-first customer intelligence can shape better decisions—and better products. Thanks to our GTM team for hosting such a vibrant session in Chicago. More workshops are coming soon 👀
What an incredible day at the Dovetail IO Connect Chicago: Discovery Workshop! 🚀 We are thrilled by the energy and engagement from all the design leaders, product managers, and CX professionals who joined us CME Group. Our mission was to elevate design and product decisions through AI-first customer intelligence, and seeing so many passionate minds embrace this vision was truly inspiring. A huge thank you to everyone who participated and contributed to such a collaborative and insightful event. Your dedication to transforming customer feedback into actionable insights is what drives us! Big 🙏 to my colleagues Kelsey Rose Rogalski Jeremie Gluckman Chris Buckley Stay tuned for more IO Connect events, and let's continue to build truly customer-centric products together. #IOConnect #Dovetail #CustomerIntelligence #AI #ProductManagement #UXDesign #CX #DiscoveryWorkshop #Chicago
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The biggest mistake people make with AI? Trusting it blindly. AI is a game-changer, but it often gets things wrong. A true AI super user understands this balance—knowing where it shines and where it struggles is key to unlocking its potential. Compare the strengths and weaknesses of AI—know how to get the most from it and where to practice caution. #AI #StrengthsandWeaknesses
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AI isn’t just a buzzword—it’s reshaping how research teams discover and deliver insights every day. In just one week, Anahita Jamshidi Fard, Senior Researcher at Dovetail, will host a live session on how to level up your research practice with AI in Dovetail. ✦ See real examples of AI speeding up synthesis and shaping better decisions ✦ Learn how to keep your research rigorous while embracing new tech ✦ Get a peek at what’s ahead as AI and research evolve together No matter where you are on your AI journey, you can expect actionable insights you can put to work right away.
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