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The Assistant Duty Manager supports operational decisions for passenger handling, advising on cost-effective solutions and ensuring proper irregularity management. On the field, they coordinate airport operations, represent the airline to passengers, make independent commercial and operational decisions, and intervene in conflicts.
Tasks
Monitor daily in- & outbound flights, optimize rotations for cost and punctuality
Handle irregularities: rebook/reroute passengers in BRU & outstations
Act as single point of contact for operational & commercial reporting
Communicate with aircraft via VHF/ACARS and update systems for smooth turnarounds
Set priorities on incoming messages and support outstations with instructions
Supervise and coordinate airport operations on the field, resolve conflicts
Manage delays, waive penalties, and grant compensations to ensure customer satisfaction
Lead, coach, and evaluate ATO staff as part of key people management responsibilities
Requirements
High school diploma or equivalent through experience PRO experience (+2 years) is a must!
Customer oriented, open friendly manner and great people skills
Strong organizer
Fluent English/French/Dutch
Problem solver and stress resistant
Profound knowledge and working experience of handling processes (check-in, baggage, cleaning, etc.) and systems (Connection Manager, CM, OneRes, etc.).
Profound and in-depth knowledge of working procedures at the airport
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
Industries
Airlines and Aviation
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