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Join us September 17th for the Healthcare CX Masterclass—a high-impact virtual event designed to move beyond strategy and accelerate real execution in healthcare consumer experience. Plus, don’t miss our special keynote speaker: Matthew Luhn, former Pixar storyteller behind Toy Story and Monsters, Inc., sharing how to build unforgettable healthcare experiences through the power of storytelling.

Elevate your healthcare CX strategy in 2025 with our Healthcare CX Masterclass virtual event on Sept 17. More than theory, get actionable insights and proven strategies on implementation, AI, and bringing your CX vision to life through effective storytelling from leaders at Highmark Health, SCAN, and Google. Register now for free → https://lnkd.in/gwfsCTuJ

This is a pivotal moment in time for healthcare. Last week, the White House announced a historic new pledge from major tech companies to create a more interoperable and patient-centric healthcare ecosystem, spearheaded by Centers for Medicare & Medicaid Services. This is the future we've been working towards since day one at League. We're proud to share our five-step framework designed to help achieve Centers for Medicare & Medicaid Services goals—from unlocking health data to embracing AI—and build a better, more personalized healthcare experience for everyone. Read our recommendations below:

Virtual-first care is being reimagined, and Michael Dalton, CEO of Ovatient, is at the forefront of it. With deep experience across policy, operations, and digital transformation, he brings a rare understanding of both the payer and provider landscape. He’ll be joining us on August 21 with Bright Spots in Healthcare to share how Ovatient is redefining virtual care through personalized, data-driven engagement that delivers better health outcomes at scale. Don’t miss your chance to hear from one of the leading voices in digital health. Secure your spot today → https://lnkd.in/gSpcrZp3

AI is reshaping health engagement, and Charles DeShazer, M.D. is at the forefront of it. With experience at Cigna, Google, and Highmark, he’ll be joining us on August 21 with Bright Spots in Healthcare to share how AI orchestration moves beyond surface-level engagement to close care gaps and deliver real value at scale. Don’t miss your chance to hear from a true innovator in this space. Register now → https://lnkd.in/g3aeNN3P

Disconnected healthcare experiences can hold back even the best engagement strategies. AI-powered orchestration is changing that by connecting members with the right message, in the right channel, at the right time. The result: greater value for both members and organizations. Join League for a webinar alongside healthcare leaders across the ecosystem, including Charles DeShazer, M.D. (Former Chief Quality and Health Advocacy Officer, Cigna Healthcare), Michael Dalton (Founder and CEO, Ovatient), and Ian Blunt (VP Advanced Analytics, Highmark Health) on Aug 21 at 12pm EDT as they share how intelligent outreach is driving measurable impact → https://lnkd.in/guKnxF3P 

We're thrilled to announce that League is collaborating with Linus Health, a science-driven digital solution that is revolutionizing brain health. This collaboration will make online cognitive screening available to millions of Americans through private health plans. This exciting news was announced today at the Alzheimer's Association®’s International Conference (AAIC) in Toronto. Learn how this new partnership will improve access to vital brain health screenings → https://lnkd.in/gSPvM2sz

This week 350 Leaguers took over Toronto for our mid-year employee conference, Power-Up. The goal is exactly as the name suggests: get powered up for what’s next. AI was the theme, but the focus was human. League team members from around the world connected in person (many for the first time IRL), demoed powerful new solutions, and envisioned the future of healthcare CX – powered by AI, but made real by people. We heard from visionaries like Raquel Urtasun and founders from the Vector Institute, expanding our thinking on what’s possible. The energy was truly electric. There is no doubt we are entering League’s most exciting chapter yet, armed with the team, the technology, and the vision to transform healthcare.

Healthcare lags behind other industries in digital engagement, but payers that prioritize it are leading the way—with proven results. As Josh Goode emphasizes, strong engagement is critical to improving health outcomes. Explore the huge opportunity modern health engagement solutions offer in the latest report from Healthcare Dive → https://lnkd.in/eEgdKT7X

ER visits are costly—especially when they’re avoidable. By engaging members with digital experiences that are prevention-focused, payers have the opportunity to improve health outcomes and save billions a year. Get all the insights in the latest report from Healthcare Dive → https://lnkd.in/gbq-uVAJ