[EVENT] Dreamforce 2025 is almost here. From inspiring keynotes to hands-on demos, OSF Digital will be at the Agentforce Pavilion (Booth #8) showing how Data + AI translate into measurable business outcomes. 📍 Stop by the Agentforce Pavilion to discover: 🔹 Industry-relevant use cases that accelerate time to value 🔹 Advisory-led strategies for faster, lower-risk transformation 🔹 Networking with peers and industry leaders who share your goals Plan your Dreamforce journey with us: https://lnkd.in/eEtY_dzX Discover more AI and Agentforce insights: https://lnkd.in/e-ew4ZP5 See how we’ve delivered measurable outcomes for global brands: https://lnkd.in/eCF58FCN #Dreamforce2025 #DF25 #Agentforce #OSFDigital
About us
OSF Digital is a top digital transformation and leading global commerce solutions company, known for its expertise in data-driven AI-powered Salesforce multi-cloud solutions, enterprise CRM, CMS, OMS, connected commerce, online shop management, and cloud application development. Our agile approach allows us to scale global growth quickly, and deliver innovative solutions across channels, devices and locales to enterprises and emerging businesses across B2B and B2C sectors. As a certified Salesforce partner, we are consistently recognized for our innovative solutions, exemplifying our unwavering commitment to advancing digital transformation. Notable awards include the 2023 Salesforce Partner Innovation Award in Emerging Technology - Customer 360 and the 2022 Salesforce Commerce Cloud Partner of the Year for Best Go Faster with Commerce. Our core values—OneTeam, ResultsAnywhere, Outperform, OSFExcellence, Driven By Change, and OSF Strong—guide our client, partner, employee, and community engagements, underpinning our commitment to excellence and continuous innovation. Acknowledged for our dedication to our team's well-being and commitment to cultivating an environment where innovative ideas thrive, we're honored to be a Great Place to Work® Certified™ organization in ASEAN and ANZ and listed among Fast Company's The 50 Best Workplaces for Innovators. We’re proud to celebrate our 20th anniversary with a team of over 2200 employees working from anywhere, and operating in various locations worldwide, including Canada, the U.S., the UK, France, Germany, Brazil, Spain, Romania, Turkey, Ukraine, Colombia, Australia, New Zealand, and Japan. Ultimately, OSF Digital Foundation is actively involved in philanthropic, cultural, and educational activities to help people in the communities where OSF operates to build a better life. For more information about our services and expertise, or to speak with a digital transformation specialist, please visit osf.digital
- Website
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https://osf.digital/
External link for OSF Digital
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Quebec, Quebec
- Type
- Privately Held
- Specialties
- cloud technology consulting, cloud technology integrations, cloud application development, digital transformation, multi cloud solutions, connected commerce strategies, ecommerce replatforming, Salesforce Platinum Partner, Salesforce products integration, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Communities Cloud, B2C ecommerce, B2B ecommerce, Quick Start Commerce, omnichannel commerce, mobile commerce, ecommerce support and maintenance, storefront management, ecommerce enablement, global commerce rollout, headless commerce, commerce subscriptions, commerce marketplaces, artificial intelligence, Data Cloud, and Agentforce
Locations
Employees at OSF Digital
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Bogdan Enache
MarTech & Data Cloud Practice Lead | Principal Architect at OSF Digital
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Greg Schraff
Helping customers makes sense of marketing strategy, technology, and data to provide better user experiences.
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Joanna Alexander
Ecommerce Leadership | Digital Transformation | Strategic Advisor| VP Ecommerce | VP Product Management
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Arneek Multani
Co-Founder & Managing Partner, Sunstone Partners
Updates
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[EVENT] Loyalty programs remain a cornerstone of engagement, but most are still transactional. While 73% of retailers offer a program, only 16% allow customers to redeem for experiences – missing a powerful chance to build emotional connection and long-term loyalty. How do leading brands stack up against best practices? Join us as we reveal the findings from our ORI 2025 report! What to expect from the event: 🔹 Exclusive access to ORI 2025 results 🔹 Insights on the future of loyalty and personalization 🔹 Benchmarks to strengthen your digital roadmap 🔹 Strategies to meet rising customer expectations ✅ Sign up for the event near you ➡️ https://lnkd.in/dVPcHiPj ✅ Learn more about the report and its criteria: https://lnkd.in/dRTe2DCk ✅ Download exclusive insights from ORI 2025 on Customer Experience and Personalization: https://lnkd.in/dVPcHiPj #ORI2025 #Loyalty #CustomerExperience #OSFDigital #Personalization
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Every career journey at OSF Digital is unique, but they all share one thing: growth fueled by trust, support and opportunity. Thank you Cristina Băieș, for sharing your story and shining a light on the culture we’re building together. Discover your own path at OSF: 🔹 Explore open roles: https://lnkd.in/ecXbs3XZ 🔹 Learn more about our values: https://lnkd.in/eU4BZj8Q 🔹 See the global brands we work with: https://lnkd.in/e45HtAnq #Hiring #JobOpportunities #OSFDigital Célia Santos Dorian Cristescu Alina Neata Camila Alencar Sudhir Vijayan Cristina Ciubuc Oana Marcu Iria Rodríguez Simona Z. Sarah Rizkalla Seanín O'Riordan ☁️ Aoife O'Callaghan
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From AI ambition to a clear roadmap 🧭 Struggling to translate the potential of AI into a concrete action plan? Our AI Catalyst is a repeatable framework designed to help your teams generate Agentforce concepts that are achievable today and in the future. In this first video, Lee Delplanque, Head of Industry Innovation at OSF Digital, introduces the four-phase journey. Learn how we kick things off with the Agentforce Lab, a one-day workshop where we turn large-scale ideas into a prioritised list of concepts that drive real business value. ▶️ Watch the video below to see how we build your complete end-2-end Agentforce journey. 📽️ See how OSF’s AI Catalyst framework helped ABSA transform overwhelming call volumes into a trusted AI-driven advantage: https://lnkd.in/eeFP3dEZ 🔎Discover real use cases of Agentforce in action: https://lnkd.in/eZJR38Wz #AICatalyst #Agentforce #AIStrategy #DigitalTransformation #OSFDigital #Innovation #AIRoadmap #Salesforce
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[PODCAST] On the latest episode of the Commerce Innovators podcast, Rob Smith, Global VP of Technology at OSF Digital, explores the innovative concept of agentic commerce and how AI is reshaping customer experiences. Tune in to hear Rob's perspective on: 🔹 OSF Digital’s partnership with Salesforce to push boundaries in the retail space 🔹 Emerging trends shaping ecommerce and how platforms like Amazon and Shopify are adapting 🔹 Why business analysis and process optimization are critical for successful AI integration 🔹 AI’s potential to enhance commerce at every touchpoint, from customer service to returns and personalized experiences 🔹 Success stories from Absa Bank and North Collective 🔹 Why brands must quickly adapt to AI advancements to stay competitive in today’s digital commerce landscape 🎧 Listen on Spotify: https://lnkd.in/eUTgHA7W 🎧 Listen on Apple: https://lnkd.in/eUNKyzU8 Discover more insights from OSF Digital: https://lnkd.in/ewjkQVt7 #AI #OSFDigital #AgenticCommerce #Salesforce
Before you unleash AI, ask yourself: are your business rules written down, or just in someone’s head? Rob Smith of OSF Digital explains why that answer matters more than ever on our latest episode of the Commerce Innovators podcast. 🎧 Give it a listen: Apple: https://sforce.co/45ZnsVd Spotify: https://sforce.co/41X5aT5
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[REPORT] OSF Digital’s 2025 CSR Report is Now Available! We’re proud to share our latest Corporate Social Responsibility Report – a comprehensive overview of how OSF Digital is driving change across education, community empowerment, sustainability, and social responsibility. In this report, you’ll learn how we are: 🌍 Supporting communities through impactful philanthropic initiatives and global cause engagement 🏫 Advancing quality education with scholarships and digital skills training via OSF Academy and our Foundation 👩 Empowering women through the OSF Women’s Network, mentorship, and career development programs 🌳 Committing to climate action with large-scale reforestation and carbon emission reduction strategies ✔️ Driving innovation for societal benefit with cutting-edge digital transformation projects 💪 Strengthening partnerships that promote sustainability, equality, and social impact worldwide Explore the full story of our sustainable impact and join us on this journey toward a better, more responsible future. Read the full report and get inspired to make a difference: https://lnkd.in/eW-4SBdW ✅Explore our reforestation initiatives: https://lnkd.in/eRiy-npy ✅Learn more about OSF Women’s Network: https://lnkd.in/e7DuVySz #OSFDigital #CSR #Sustainability
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Speed and convenience are defining customer loyalty. The latest ORI 2025 reveals that while 88% of retailers now offer Buy Online, Pick Up In-Store (BOPIS), only 77% can guarantee pickup within 3 hours. This gap shows how execution, not just adoption, sets leaders apart. Customers don’t just want options, they want reliability. Join us as we reveal more insights from the Omnichannel Retail Index 2025 and uncover how top brands are reshaping the shopping journey. What to expect from the event: 🔹 Exclusive access to ORI 2025 results 🔹 Key retail and CPG trends for 2025 🔹 Strategies to strengthen your omnichannel roadmap ✅ Sign up for the event near you ➡️ https://lnkd.in/dVPcHiPj ✅ Learn more about the report and its criteria: https://lnkd.in/dRTe2DCk ✅ Learn more about OSF Digital: https://lnkd.in/ej-yzB3i #ORI2025 #Omnichannel #RetailTrends #CustomerExperience #BOPIS #OSFDigital
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We’re expanding our global team and have an exciting opening for a Business Analyst (Marketing Cloud). Join OSF Digital and help deliver measurable outcomes for Salesforce customers worldwide https://lnkd.in/gVW89kiR 🔍 Explore other opportunities: https://lnkd.in/dNbianBa Learn about our values and culture: https://lnkd.in/drHhx9TM Know someone who would be perfect for this role? Tag them or share this post. 🎉 #Hiring #JobOpportunities #OSFDigital Célia Santos Dorian Cristescu Alina Neata Camila Alencar Sudhir Vijayan Cristina Ciubuc Oana Marcu Iria Rodríguez Simona Z. Sarah Rizkalla Seanín O'Riordan ☁️ Aoife O'Callaghan
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[Case Study] Elevating The Warehouse Group’s Customer Service Experience When booking a service, timing is everything. Yet too often, customers, service teams, and consultants see different schedules - and the result is missed appointments, wasted resources, and frustrated employees. The Warehouse Group broke this cycle with a connected customer service solution and partner portal, built on Salesforce. With centralized data and unified processes, they streamlined scheduling, boosted sales opportunities, and delivered experiences that kept both customers and employees satisfied. Read the full case study: https://lnkd.in/eabK2AQP ✓ Explore more customer success stories: https://lnkd.in/ea3aRpxT ✓ Watch what our clients say about working with OSF Digital: https://lnkd.in/eKPP8APj #Salesforce #FieldService #CustomerExperience #OSFDigital #BusinessGrowth
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[WHITE PAPER] Achieve AI-Ready Integration with MuleSoft, Data Cloud, and Agentforce Siloed systems and fragmented data continue to block companies from realizing the full impact of AI. Seamless integration is the key to turning trusted data into business results. In this white paper, you will learn: 🔹Top integration & AI trends driving agility 🔹How MuleSoft + Data Cloud improve data integrity and insights 🔹Real-world examples of cross-cloud orchestration in action 🔹Use cases that automate workflows and elevate customer experiences 📖 Download the white paper to start building your AI-ready enterprise architecture today: https://lnkd.in/eshrxUYW Explore how MuleSoft facilitates personalized experiences for agents: https://lnkd.in/e_vbQfE7 Learn more about OSF Digital: https://lnkd.in/eNys-FtU #Insurance #CustomerRetention #DataDrivenInsurance #AI #OSFDigital
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