OSF Digital

Every career journey at OSF Digital is unique, but they all share one thing: growth fueled by trust, support and opportunity.  Thank you Cristina Băieș, for sharing your story and shining a light on the culture we’re building together. Discover your own path at OSF:  🔹 Explore open roles: https://lnkd.in/ecXbs3XZ 🔹 Learn more about our values: https://lnkd.in/eU4BZj8Q 🔹 See the global brands we work with: https://lnkd.in/e45HtAnq #Hiring  #JobOpportunities #OSFDigital Célia Santos Dorian Cristescu Alina Neata Camila Alencar Sudhir Vijayan Cristina Ciubuc Oana Marcu Iria Rodríguez Simona Z. Sarah Rizkalla Seanín O'Riordan ☁️ Aoife O'Callaghan

From AI ambition to a clear roadmap 🧭 Struggling to translate the potential of AI into a concrete action plan? Our AI Catalyst is a repeatable framework designed to help your teams generate Agentforce concepts that are achievable today and in the future.   In this first video, Lee Delplanque, Head of Industry Innovation at OSF Digital, introduces the four-phase journey. Learn how we kick things off with the Agentforce Lab, a one-day workshop where we turn large-scale ideas into a prioritised list of concepts that drive real business value.       ▶️ Watch the video below to see how we build your complete end-2-end Agentforce journey. 📽️ See how OSF’s AI Catalyst framework helped ABSA transform overwhelming call volumes into a trusted AI-driven advantage: https://lnkd.in/eeFP3dEZ 🔎Discover real use cases of Agentforce in action: https://lnkd.in/eZJR38Wz #AICatalyst #Agentforce #AIStrategy #DigitalTransformation #OSFDigital #Innovation #AIRoadmap #Salesforce

[PODCAST] On the latest episode of the Commerce Innovators podcast, Rob Smith, Global VP of Technology at OSF Digital, explores the innovative concept of agentic commerce and how AI is reshaping customer experiences.   Tune in to hear Rob's perspective on: 🔹 OSF Digital’s partnership with Salesforce to push boundaries in the retail space 🔹 Emerging trends shaping ecommerce and how platforms like Amazon and Shopify are adapting 🔹 Why business analysis and process optimization are critical for successful AI integration 🔹 AI’s potential to enhance commerce at every touchpoint, from customer service to returns and personalized experiences 🔹 Success stories from Absa Bank and North Collective 🔹 Why brands must quickly adapt to AI advancements to stay competitive in today’s digital commerce landscape   🎧 Listen on Spotify: https://lnkd.in/eUTgHA7W 🎧 Listen on Apple: https://lnkd.in/eUNKyzU8 Discover more insights from OSF Digital: https://lnkd.in/ewjkQVt7 #AI #OSFDigital #AgenticCommerce #Salesforce

[REPORT] OSF Digital’s 2025 CSR Report is Now Available! We’re proud to share our latest Corporate Social Responsibility Report – a comprehensive overview of how OSF Digital is driving change across education, community empowerment, sustainability, and social responsibility. In this report, you’ll learn how we are:  🌍 Supporting communities through impactful philanthropic initiatives and global cause engagement  🏫 Advancing quality education with scholarships and digital skills training via OSF Academy and our Foundation  👩 Empowering women through the OSF Women’s Network, mentorship, and career development programs  🌳 Committing to climate action with large-scale reforestation and carbon emission reduction strategies  ✔️ Driving innovation for societal benefit with cutting-edge digital transformation projects  💪 Strengthening partnerships that promote sustainability, equality, and social impact worldwide Explore the full story of our sustainable impact and join us on this journey toward a better, more responsible future. Read the full report and get inspired to make a difference: https://lnkd.in/eW-4SBdW ✅Explore our reforestation initiatives: https://lnkd.in/eRiy-npy ✅Learn more about OSF Women’s Network: https://lnkd.in/e7DuVySz #OSFDigital #CSR #Sustainability

Speed and convenience are defining customer loyalty. The latest ORI 2025 reveals that while 88% of retailers now offer Buy Online, Pick Up In-Store (BOPIS), only 77% can guarantee pickup within 3 hours. This gap shows how execution, not just adoption, sets leaders apart. Customers don’t just want options, they want reliability. Join us as we reveal more insights from the Omnichannel Retail Index 2025 and uncover how top brands are reshaping the shopping journey. What to expect from the event:  🔹 Exclusive access to ORI 2025 results  🔹 Key retail and CPG trends for 2025  🔹 Strategies to strengthen your omnichannel roadmap ✅ Sign up for the event near you ➡️ https://lnkd.in/dVPcHiPj ✅ Learn more about the report and its criteria: https://lnkd.in/dRTe2DCk  ✅ Learn more about OSF Digital: https://lnkd.in/ej-yzB3i #ORI2025 #Omnichannel #RetailTrends #CustomerExperience #BOPIS #OSFDigital 

We’re expanding our global team and have an exciting opening for a Business Analyst (Marketing Cloud). Join OSF Digital and help deliver measurable outcomes for Salesforce customers worldwide https://lnkd.in/gVW89kiR 🔍 Explore other opportunities:  https://lnkd.in/dNbianBa Learn about our values and culture:  https://lnkd.in/drHhx9TM Know someone who would be perfect for this role? Tag them or share this post. 🎉 #Hiring #JobOpportunities #OSFDigital Célia Santos Dorian Cristescu Alina Neata Camila Alencar Sudhir Vijayan Cristina Ciubuc Oana Marcu Iria Rodríguez Simona Z. Sarah Rizkalla Seanín O'Riordan ☁️ Aoife O'Callaghan

[Case Study] Elevating The Warehouse Group’s Customer Service Experience   When booking a service, timing is everything.  Yet too often, customers, service teams, and consultants see different schedules - and the result is missed appointments, wasted resources, and frustrated employees. The Warehouse Group broke this cycle with a connected customer service solution and partner portal, built on Salesforce. With centralized data and unified processes, they streamlined scheduling, boosted sales opportunities, and delivered experiences that kept both customers and employees satisfied. Read the full case study: https://lnkd.in/eabK2AQP ✓ Explore more customer success stories: https://lnkd.in/ea3aRpxT ✓ Watch what our clients say about working with OSF Digital: https://lnkd.in/eKPP8APj #Salesforce #FieldService #CustomerExperience #OSFDigital #BusinessGrowth 

[WHITE PAPER] Achieve AI-Ready Integration with MuleSoft, Data Cloud, and Agentforce  Siloed systems and fragmented data continue to block companies from realizing the full impact of AI. Seamless integration is the key to turning trusted data into business results. In this white paper, you will learn:  🔹Top integration & AI trends driving agility  🔹How MuleSoft + Data Cloud improve data integrity and insights  🔹Real-world examples of cross-cloud orchestration in action  🔹Use cases that automate workflows and elevate customer experiences 📖 Download the white paper to start building your AI-ready enterprise architecture today: https://lnkd.in/eshrxUYW Explore how MuleSoft facilitates personalized experiences for agents: https://lnkd.in/e_vbQfE7 Learn more about OSF Digital: https://lnkd.in/eNys-FtU #Insurance #CustomerRetention #DataDrivenInsurance #AI #OSFDigital

🚀 At Salesforce’s Agentforce & Data Cloud Bootcamp in San Francisco, we had the privilege of presenting to 70+ new Account Executives and Specialists, sharing how we’re helping customers embrace the agentic future.   We shared the OSF story, with live demos showcasing Data Cloud and Agentforce in action, and highlighted the Agentforce Labs motion – our joint innovation with Salesforce that is driving the next wave of enterprise AI adoption. As part of the session, we walked through real-world Agentforce innovations across industries and specifically an enterprise retail luxury brand, demonstrating: ✅Transitioning from traditional service models to AI-powered customer engagement ✅Applying Agentforce expertise to first-of-their-kind deployments in complex enterprise environments ✅Executing with agility to deliver a scalable MVP with measurable impact ✅Launching luxury-grade, intelligent chat experiences that drive deflection, personalization, and cost savings The conversations and connections made during this workshop were incredible and moments like this remind us why we’re proud to be shaping the agentic future together with Salesforce. David Rivas Sean Catlin Rahul Jolly Mahesh George Sharda Rao Jonathan Jager-Hyman Tina Chang, Sean Maayeh, Kaylin Voss, Katie (Cooper) McNamara #Agentforce #Salesforce #DigitalExperience #DataCloud #CustomerSuccess #Agents  

🌍 At OSF Digital, business success goes hand in hand with social responsibility. Every year, we reflect on how we’re driving positive change — through education, gender equality, community empowerment, and climate action. From scholarships that create opportunities to philanthropic initiatives that support communities and reforestation efforts that protect our planet, our CSR initiatives reflect our belief that impact must be both measurable and lasting. Our 2025 CSR Report is coming soon — but you don’t have to wait to explore some of the ways we put responsibility into action: ✅Find out about the OSF Digital Foundation: https://lnkd.in/eW-4SBdW ✅See how we support women’s growth through the OSF Women’s Network: https://lnkd.in/e7DuVySz ✅Explore our reforestation initiatives: https://lnkd.in/eRiy-npy #OSFDigital #CSR #Sustainability