Wie können Sie feststellen, wann ein UX-Problem gelöst ist?

Specify or focus on Defining the "root problem". For Eg: An User of health analytics App said to me, he is not using the Calorie tracking feature. So most designers may say that as the problem which is actually not the root problem! Ask the question "Why?" So when I asked him Why he said he don't like it. A why again made me fall into root problem as he answered, its very difficult to take the tracker and not easily accessible. So When We get into the core of the problem its easy to solve.

Designing a product involves brainstorming, but it often overlooks a crucial UX step: defining the problem. Skipping or inefficiently handling this phase leads to unsatisfactory user experiences. For an assertive definition, use techniques to gather basic data. ➿Identify problems from the users perspective: "I am / Trying to / But / Because / And this makes me feel" ➰Specify pain points: ・Problem description ・Impact on the users life ・Criteria for a projection ・Difficulty of implementation 〰️Tailor results to tools and technologies.This links to "Problem Solving," using card sorting matrices to filter and define technologies for individual solutions. This "modified method" connects to the users' real pain, ensuring assertive results. ✨

Not only just the Problem but also the critical success factors ( success metrics) need to be defined and aligned with all the stakeholders. Once all the stakeholders are aligned on success metrics and it should be quantifiable. For example - this feature should improve the conversion by 10%. So that we can conclude after the experiment if the improvement is 3%, we know it’s a failure and if it’s more than 10%, it’s a success. So overall, your success metrics should be quantifiable.

UX problems are often best viewed as an ongoing journey rather than a destination. Continuous improvement is key. Unless it's a fundamental flaw, enhancing the user experience involves a constant cycle of gathering user feedback, defining a "problem" or a user goal on each cycle clearly, iterating on designs, and measuring progress against set metrics. Try to quantify or qualify the BR else it will never get prioritized in the long pipeline.

Anthropological techniques provide unique insights into users' behaviors, needs, and cultural contexts, leading to more effective problem definition. Anthropology unpacks a holistic, deeper understanding of human behavior, culture, and societies, which go beyond surface-level observations to uncover underlying motivations, values, and social dynamics that shape user experiences. For example, ethnographic research provides rich qualitative data about users' daily lives, habits, and challenges, identifying pain points and unmet needs that might otherwise go unnoticed. Also, cultural probes gather insights into users' cultural contexts, aspirations, and desires, uncovering deep-seated values and aspirations that shape user experiences.

KPIs When defining the Problem, define it like a Goal and always pair it with a KPI. It may be difficult in the beginning but with experience and practice it will become easy. With time, you will be able to do it for almost all UX goals. It can be "minutes to perform a specific task" or "Number of Clicks required to perform a specific task" or both or anything else like Click Through Rate for your Primary or Secondary Call-to-Action.

To solve any problem, it's important to define the problem clearly and in a better way. To know the problem is solved completely there are certain steps to keep in mind- 1. Research thoroughly on the problem and find competitors in the market. 2. Find loopholes in the current product and try to focus on solving them in the new version 3. Talk to real customers and take genuine feedback 4. Work on the pain points and deal with them. 5. Build a path for improvement at every step. 6. Compare the results and success rate. These pointers help you understand how well you have examined the problem and solve it

Determining whether a UX problem is solved involves a multi-faceted approach, encompassing both quantitative and qualitative data. This can be done: 1. Qualitatively by: conducting user interviews and UTs in the context and understanding if the problem still persists. 2. Quantitatively by: a. Analysing delta in no. of support tickets regarding that issue b. Tracking improvement in metrics like completion rate, time taken for task, error rate etc.

Follow design thinking method. Validate and measure through usability testing and check adoption using analytics or feedback mechanisms. That will ensure if UX problem is solved.

Knowing when a UX problem is resolved involves a mix of user-centric and performance indicators. Positive user feedback, improved task success rates, and reduced support requests are key signals. Analyzing metrics like user engagement, conversion rates, and task completion time provides quantitative insights. A/B testing and stakeholder satisfaction are additional measures. Remember that UX is iterative; continuous monitoring and adaptation are crucial for sustained success. Regularly gather feedback, be open to adjustments, and ensure the solution aligns with both user needs and business objectives.

Organize your research into three main categories: stakeholder research, desk research, and user research. Stakeholder research is essential for gaining vision, identifying business pain points, and outlining objectives. Desk research provides valuable insights into competition and the market, while user research delves into understanding user needs and expectations. It is crucial to design desk and user research aligned with the insights and vision defined by stakeholders. This approach ensures that businesses can leverage insights from both types of research to fine-tune their vision effectively.

When it comes to any project, the user experience is of paramount importance, and to evolve the user experience appropriately, it is important that there is appropriate user research involved. User experience research is the process that allows us to understand the behavior patterns, preferences, and overall attitudes and needs of the users through various methods. Teams like to prioritize their budgets for the actual solution rather than research. But without proper research, any solutions that you may work upon will be incomplete.

In design, user is always at the centre. Some of methods used to gather insights and validate assumptions: *One-on-One Conversations: Directly engage with users to understand their experiences, needs, pain points, and preferences. *Contextual Inquiry: Observe users in their natural environment while they interact with your product/service. *Quantitative Data Collection: Gather information from a larger user base to identify trends, preferences, and broad user behavior patterns. *Usability Testing: Observe users while they interact with prototypes or the actual product to identify specific usability issues. *Creating Personas: Develop persona of target users based on research findings to guide design decisions and empathize with user needs.

Understand your users and how they use your product before diving into solving UX issues. Use methods like surveys, interviews, and observations to uncover their needs, preferences, actions, motivations, and frustrations. Look into the industry, competitors, and trends to spot opportunities. This research not only backs or challenges your ideas but also gives you practical solutions.

Experience taught me it is often the challenge to convince clients that this phase takes time. Especially when working for new clients and new domains) this may look like a big chunk of time without any design deliverable. Just be brave and demand the necessary time for this. The designer's challenge is to not wait until you know everything 100%. Remember our design process is agile. Start with what you can get in a timeboxed period and include smaller (and possibly more detailed) research activities in following design sprints.

During customer discovery one should focus on discovering the pain (unmet or undermet need) for your user. Unlock the pain and look for opportunities for making your user's journey delightful.

It is important to understand who will be using the product, what is the age group of the users, which region is the target, etc. For example if the maximum users are of age above 40, they might not be very tech friendly and hence need a UX which is very simple and clear. Whereas user in a younger age group want to explore more features and is not afraid of an overwhelming UI. Likewise region plays a very important role. Another important point it to do a user test on multiple UX versions, to understand what are the user responses, likes and dislikes. Finally you might end up combining components from different versions to create a final masterpiece.

Completely agree with @Prasadd Bartakke. In addition to 1. Stakeholder Research 2. Desk Research 3. User Research We need to remember the way we select user samples from different types (novice, expert, non-user, etc.). We also need to make sure that stakeholders are in also right mix. Example - Head of tech, business, and support. This combination gives a broader aspect of vision.

Consider a scenario with a productivity app. In your research attempt, if a couple of users express their dislike for setting goals, refrain from hastily concluding that they fall outside your target audience. Instead, adopt the mindset of an experience expert and inquire further: "Why? What's causing the aversion to goal-setting?" Upon delving deeper, you might uncover that the issue doesn't lie in the act of setting goals itself, but rather in the challenge of maintaining commitment to those goals. To gain further insights, provide the users with your product and observe their subtle reactions and interactions while using it. This approach allows you to gather valuable non-verbal cues that complement their verbal feedback.

When understanding users, you can quickly use already available data for a fast-paced overview, but what is more important is meeting this user if possible going to the locations of users and giving you an emotional feel of the platform and helping you empathise more with the consumers

This is the fun bit. - Don't reinvent the wheel unless you have to. Look at how other interfaces solve that problem, and look outside your own industry for inspiration. - Get the team involved. Ask the squad to pick their favourite example of where a competitor meets/exceeds expectations solving the problem. Do lightning demos (everyone takes 1 min to demo their favourite example). - Create quick throw-away MOBILE FIRST prototypes. Don't do desktop. Please. (Unless it's a desktop-only app/website). Cobble together screenshots, use design system components, make it interactive. Don’t spend weeks, be lean. - Create a range of potential solutions, from quick/easy MVP to Rolls Royce deluxe, based on what the requirements and team capacity is.

Based on my experience I strongly believe in sharing initial concepts promptly with cross-functional teams. This proactive engagement not only cultivates a diverse spectrum of perspectives but also serves as a strategic tool for identifying potential gaps, risks, or pitfalls in our solutions. By embracing early and frequent collaboration, we empower our teams to collectively refine and enhance our designs, ultimately contributing to more robust and innovative solutions.

Having observed your target users interact with the product and validating the problem statement that the users' frustration stems not from setting goals but from the difficulty of staying committed, it is crucial to avoid dismissing these users as incompatible with your target scope. Instead, adopt a problem-solving mindset and explore ways to assist them without affecting the existing users who are comfortable with the current user flow. Engage in brainstorming to identify strategies for assisting these users without disrupting the experience of existing users who are comfortable with the initial user flow. For instance, introducing an optional new feature like an accountability partner could prove to be a valuable solution.

Según mi experiencia, definir una buena herramienta para tu prototipo de alta fidelidad es fundamental en el proceso de validación de la solución planteada.

Prototyping phase plays a key role because it makes things super easy to understand, both for your team and any stakeholder, letting everyone experience and get a feel for how users will interact with the flow; plus, it's a cost-friendly way to check if your solutions work before diving into development, and it's the perfect time to learn and tweak things based on what users really need, who should be guiding the whole development process.

My execution would be 1. Open out brainstorming with the user groups who are familiar with the problem. Generate all ideas ( raw and refined doesn’t matter really in this stage but the voice does ). 2. Have like minded groups who wish to solve the problem in a small subset to refine those ideas . 3. Cut short the prototyping to two parts - a product manager providing the industry wide best practices and a designer giving their perspective on what the next version has to be like . 4. Put the independent perspectives of the above two into one single meeting and jolt down what’s best for your audience. This approach might have some frictions here and there . Put the message of impact first before personal satisfaction . We will do good..

When budget and time allows it, testing with users is the best way to solve any particular problem. We need data to determine how the users respond to prototyping, if the problem persists, rapidly updating the wireframes can inform a solution. As a business we should always recommend wireframes, cheap and effective way to iterate.

To improve communication of each other's vision, I find it valuable to create a user story map with the team before prototyping. This helps us understand requirements and allows for flexibility in the designs as ideas evolve.

Understanding users and their needs forms the bedrock of UX design. With a validated problem statement, diverse ideation techniques like brainstorming and mind mapping foster innovative solutions. Transitioning to prototyping, both low-fidelity for swift iteration and high-fidelity for detailed testing play crucial roles. Prototypes aren't just visual; they're avenues for user feedback integration, ensuring user-centric solutions. This iterative loop of prototyping and user involvement refines designs, aligning them precisely with user expectations, a cornerstone of successful UX.

Often the simplest idea is the best solution. It’s so easy to get carried away with design, and when you overthink you complicate the process.

Evaluating concepts at an early stage of the UX process is critical to identifying the right design direction. One can utilize low-fidelity wireframes, sticky notes, and other tools for concept validation. After prototyping, it's essential to conduct usability testing and measure its effectiveness. Refining the prototype by incorporating feedback from the first round of usability testing and then conducting a second round can significantly enhance confidence in the solution.

Measure task completion rates: UX design should make it easy for people to get what they want done quickly. When people are struggling to complete tasks or abandoning them altogether, it's a sign that the design is getting in their way.

In evaluating user experience (UX), testing with target groups is critical for excellence. Method selection hinges on the specific query: ✅General UX Evaluation: A classic UX test with a prototype is optimal for a broad understanding, like gauging a login process's UX. ✅Specific Elements Evaluation: Card sorting is preferred for finer details, like naming menu items. These are mere examples from numerous methods. Blending qualitative and quantitative approaches is vital. Qualitative methods help pinpoint UX issues and their causes. Quantitative methods are great for identifying problems and confirming findings with a larger audience.

How much, and what sort of testing to do always varies. - Always refer to it as usability testing - it's NOT user testing. You're testing the usability/comprehension of the interface, not the users using it. - Focus usability testing on where the most value lies, pick and choose what needs testing most. - Validate simple things with unmoderated testing - tools like Lyssna (formerly known as UsabilityHub) can be really cost-effective and quick. - Do moderated usability testing for more complex things. If you don't have a list of participants to use, tools like userinterviews.com are great for finding and screening participants, as well as the logistics of organising sessions. - Take extensive notes and make video showreels of findings.

In determining test solutions, I find it best to test as granular as possible with very specific determining criteria. The intention being the avoidance of ambiguity from your test results. Instead, frame the criteria for as determining criterium. Pro Tip: Surveys! They are cheap to run, and they give you incredibly valuable results from current or new users.

Evaluating solutions is key to helping our users achieve their goals. Here a few of things we do regularly with our team. 1. Test with Real Users: Get your design in front of real users in a group or 1 on 1. See how they interact with it, time them doing a task and notice where they might struggle. 2. Usability Testing & A/B Testing: These are great ways to compare different designs and see which works best. Observe how easily users can complete tasks. 3. Feedback Sessions: Direct opinions from users are gold. You'll learn their frustrations, goals and motivations. 4. Analytics: Metrics & user behaviors don't lie. Track how users behave with your prototype. Look for patterns that show whether they find it easy to use.

Problem definition isn't a one-time task; it evolves. As you gather more insights, revisit and refine your problem statement. This iterative process ensures solutions stay aligned with user needs and market dynamics. Make changes you can measure and only change one variable at a time! So you can measure the impact of your change. This helps you determine whether you are on the right track. Sometimes, we are biased that our solution will fix the problem, but there may be a better solution with more impact. Dont panic! Iterate on it and find the best solution over time.

To make sure your solutions really fix the UX problem, it's vital to check them with real or potential users. Use methods like analytics, A/B testing, feedback sessions, and usability testing to understand how well your solutions work in terms of usability, appeal, accessibility, and value. Gather both numbers and insights to back up your findings and suggestions. This process of checking and experimenting will pinpoint and fix problems, enhance your design, and prove your ideas.

Evaluation and testing stand as pivotal stages in the UX process. It is crucial to establish clear metrics for evaluation, ensuring a focused approach. Following a thorough evaluation and testing process, the outcomes become evident, and valuable feedback emerges, guiding improvements. These practices become particularly influential in scenarios such as A/B testing, where choosing between two options is essential. Additionally, when introducing new features, strategic evaluation prevents causing user distress by avoiding sudden and drastic changes, ensuring a smoother adoption process.

'Disclaimer! Be careful at this stage. Bias in data may skew your product dangerously.' Conduct user testing with the new one-page checkout prototype. Gather feedback through methods like usability testing, where you observe users trying to complete a purchase and note any difficulties or confusion they experience. Research Research your full app, but avoid falling in the bias trap! Why do users prefer the one-page checkout in testing? Why might certain aspects of the prototype confuse users? Why is the observed time to complete a purchase important? Why are certain usability testing methods chosen? Why might some users still face difficulties with the new design?

Let data be your north star. There are opinions, and then there are facts. The former rises out of personal experience, maybe an agenda, or even ulterior motives. The latter, i.e., facts are cold, hard truths. They are the result of focused research exercises, and natural behavior patterns, and therefore, are clear of inherent bias. According to a PwC survey of more than 1,000 senior executives, highly data-driven organizations are three times more likely to report significant improvements in decision-making compared to those who rely less on data. So, here’s what you do instead — Use data to inform decision-making Data-driven decisions are based on objective insights and not opinions, feelings, or even intuitions.

The fact is, in a paradox that can frustrate even the most seasoned designer, there is no "best" solution. All we can do is to spend long enough in the problem so we can earn the confidence of knowing that our chosen "solution" is the least likely to be wrong. And ultimately, it's only when our users also choose that solution that we know we probably understood the problem best.

Always set a numeric KPI as a comparison metrics. For example, at TrulyMadly we had a problem that a lot of users where dropping during the registration process. We saw that less than 60% of users who started the registration process were reaching the last step and >40% were dropping in between. As a dating app we have 12-13 steps for registration where we ask a lot of info from the users. We had a clear Goal: Increasing registration completion percentage. KPI/Target : 85% Without getting into details of how & what, we made some 3-4 iterations over 3 months & overshoot our Target KPI to reach 93% registration completion. Eye on the KPI metric ensured that every idea that we think of is evaluated against the impact on KPI number.

Making decisions guided by data is foundational. Utilizing objective insights to select the best solution is essential, and it's crucial to acknowledge that in the diverse realm of UX, a one-size-fits-all approach rarely applies.

Often the picked solution won't be the "best" from a research and design standpoint - but a middle ground approach that satisfies the user needs, as well as stakeholder preferences and internal organizational politics. Your rationale and evidence must still be a concrete part of every design decision, as this will ground the work and protect your credibility independently of situation. So feel free to choose one primary solution and recommend it. Even if you do get retaliated against by management for suggesting the best solution by logical standards instead of one they prescriptively demanded, you are much less likely to lose the respect of your peers if you stick to what's true, and what you genuinely believe to be a better design.

Defining clear criteria for evaluation in situations of ambiguity, especially involving decision frameworks based on design goals, can help the team reduce bias and provide a holistic view of the same proposal, whether making decisions based on design principles, considering technical feasibility or even aligning user needs with business goals.

There is never a single solution for any problem. There can be multiple approaches one can take. There can be one solution which might be manual but with a very simple UX solution you can solve 35% of the problem. Then as a product team , we need to see how customers or users are responding to it and the we need to reiterate the solution In my experience, sometimes a semi automated or simple UX solution has solved 60-65% of issue and customers or users doesn’t expect anything more than that. Sophisticated solution is not always the only solution.

Once you've carefully checked and tested your ideas, it's time to compare them and pick the best one that truly tackles the UX problem. When deciding on options, think about user satisfaction, business goals, technical feasibility, and the resources you have. Make sure to involve stakeholders and users in the decision-making. Clearly explain your thoughts, including your own perspective, and share evidence that supports your choice. This process of comparing and selecting not only proves your design is right but also makes sure it fits the defined problem and meets the users' specific needs.

In my experience, I emphasize the importance of meticulous supervision during implementation. Collaborating closely with developers and conducting user testing at each stage ensures a solution aligned beyond specifications and design standards. A common reality in a design development cycle, for example, is assessing its success at the final delivery, but the true key lies in continuous supervision, monitoring, and tracking. These elements are crucial for identifying improvements and optimizations, ensuring a more assertive delivery of a high-quality product or service. Solution tracking is the key to sustained success in UX design. ✨

Keep in touch with your product. Establishing a constant feedback loop helps you balance the needs of the users over a long period and help keep retention, it creates a bond of trust with your users that they are being heard and their request are been addressed accordingly.

You can determine when a UX (User Experience) problem is solved through various indicators: User Feedback: Usability Testing: Task Success Rates: I Reduced Errors: User Analytics: Conversion Rates: Task Efficiency: Retention and Return Rates: Support Requests: Competitor Benchmarking: Accessibility Compliance: . A/B Testing: Stakeholder Consensus: Iteration and Continuous Improvement:

This is evidently the best way to analyse if the solution implemented actually worked. Compare data of the user journey prior to the change and after. Further, conducting interviews, feedback gathering and user satisfaction scores specific to the change will help understand how effective it was. Finally, heatmaps and conversion. The goal should be to make everything a 3-step solution. If the overall conversion has improved then it indicates a successful UX design.

There should be KPIs defined in the discovery phase of a project and the developed solution should be tracked and assessed against those KPIs to determine when a UX problem is solved.

As product people, implementing and monitoring the solution is a crucial phase in our journey to address UX challenges. Collecting feedback and data provides valuable insights into the solution's performance and user reception. This continuous assessment not only ensures a high-quality product but also allows us to refine and optimize, continually striving to deliver an exceptional user experience.

After a successful product launch and a major announcement in the App Store, capped off with five celebratory campaigns, the inevitable question emerges: what’s next? It’s vital to establish KPIs early on, and not just those related to design. The experience is about more than just UI usability. Encourage your team to obsess over data. Major improvements often lie in small errors, detectable only through thorough analysis.

Remember that after implementation and monitoring UX optimisations, it is key to iterate where required. Users expectations change and we need to be on top of these, particularly when it comes to regulatory expectations such as Sustainability, Accessibility and Privacy.

Auch in dieser Phase gilt es, die Nutzenden einzubinden. Wie wäre es beispielsweise mit einer Retrospektive mit den Teilnehmenden aus den frühen Phasen des Projekts? Oder ein Erfahrungsaustausch mit Nutzenden der neuen Software, ein, zwei Monate nach dem GoLive der Software?

Social listening is one of my favorite ways to monitor a product or service's performance in the market. Building solutions to adapt is the very essence of agile. Monitoring doesn't need to be grand or require extravagant tracking tools (especially if you're strapped for time).

Pick your battles, and have fun. - Everyone strives for perfection, but you can't fight every battle and come out winning. Conserve your passion, energy and diplomacy for battles that need winning. - Negotiate the best outcome considering everything - cost, time, user experience, etc. You will end up alienating yourself if you make a fuss about everything, and it will stop being fun. - Make sure you've got all the data lined up to back you up, so that data-driven decisions drive the solution. - Opinions should carry absolutely no weight in a discussion. - A wise person once told me "don't worry - it's only a website". A software interface can be fixed, and the learnings will help you in future. - Relax and enjoy what you're doing!

Set clear objectives! After defining the problem, the goal is to meet the main objective of the solution being created, which encapsulates the user needs and business objectives in clear terms. However the solution is created, it would be validated by the users and business stakeholders against these objectives to ensure success.

🎯 Solving UX Problems: When Is It 'Done'? 🛠️ User Goals Met: Users can accomplish tasks efficiently. Positive Feedback: User testing reveals satisfaction and ease of use. Reduced Friction: Significant decrease in user complaints/issues. Analytics Support: Data shows improved engagement and conversion rates. Business Objectives Aligned: Solution aligns with business goals. Continuous Improvement: Remember, UX is iterative. Keep refining! 🔄 A solved UX problem meets user needs effectively, backed by data. #UserExperience #UXDesign #ProblemSolving

Beware In UX, there's an interesting split between what users say and what they do - their opinions and behaviors. It's like when someone says they love healthy food but can't resist a burger. In usability tests, a user might say they find an app easy to use, but their actions - like taking a long time to complete a task - tell a different story. This is why it's crucial for UX designers to not only listen to user feedback but also observe user behavior. By combining what users say with what they actually do, designers get a clearer picture of the user experience and can make more effective improvements. So, always keep an eye on both words and actions to truly understand your users, because that's who advocate for the most. 😊

All wonderful answers here and all of them are right since measuring a UX solution's effectiveness is a combination of all the things that have been mentioned by experts and peers here. I just want to add a point about accessibility as this is a feature that usually is missed in traditional solutions and is now a focus in many of the current-age solutions. If the design addresses accessibility issues and makes the product more inclusive for users with diverse needs, it can be considered a successful solution.

The balance between product, business, and technology is a must. Your design is expected to change significantly throughout the process if it's not something is wrong. We design, test, and iterate in a loop until the due date. There are always last-minute requirements or tweaks to do, and during the development stage, unexpected technical issues may arise. It’s essential to be flexible, involve all the teams, and keep an active communication from the beginning of the project.

The core of UX problem-solving is user satisfaction and ease of use. Evaluation, a continual process driven by user needs, relies on direct user feedback for invaluable insights. Observing interactions, listening to comments, and adapting to user needs are pivotal. Ease of use is critical; true resolution happens when users navigate intuitively, achieving goals efficiently. While quantitative metrics matter, they should complement qualitative data reflecting the user's subjective experience. Resolution extends beyond implementation, requiring continuous monitoring to align with evolving user expectations. Ultimately, user satisfaction and ease of use determine if a UX problem has genuinely been resolved. ➿➰〰️

UX problems are never fully solved; instead, We constantly build experiences that are the best we can manage within the limits of time. UX research and design are ongoing processes, iterating as user needs evolve. When people use the product in real life, it opens up more chances to find pain points.

A unique consideration in solving a UX problem is to delve into the user's emotional journey. Beyond functionality, focus on creating an experience that resonates on a personal and emotional level, ensuring that interactions evoke positive feelings and a memorable connection with the product or service.

Ideally, any UX solution to a problem can be improved further. However, depending on the market, you should give users to adapt first. Then, take further feedback and usage analytics data to enhance the experience. In specific markets like B2B, the change cycles are longer as business users or customers of business users take more time to adapt to any UX changes.