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Deutsche Telekom Design & Customer Experience
Telekommunikation
Bonn, North Rhine-Westphalia 1.500 Follower:innen
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The Deutsche Telekom Design & CX Team develops products, services, devices, apps, and interfaces based on customers’ needs and insights. We strive for the best customer experience to ease people’s life and to make technology human centered. To do so, we have built a safe place for talents to grow and work with a unique leadership model based on respect, empowerment, inclusivity and diversity.
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https://www.telekom.design/
Externer Link zu Deutsche Telekom Design & Customer Experience
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- 10.001+ Beschäftigte
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- Bonn, North Rhine-Westphalia
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Friedrich-Ebert-Allee 140
Bonn, North Rhine-Westphalia 53113, DE
Beschäftigte von Deutsche Telekom Design & Customer Experience
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Nico Kläber
Manager Industrial Design | Telekom Design
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Markus Reuter
Creating and discussing futures at T Gallery | Deutsche Telekom
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Nina Hundhausen
Service Designer for inclusion. From insights to innovation. #humancenteredtechnology
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Sarah Koch
Assistant Projectmanager bei Deutsche Telekom AG
Updates
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We did it again! Our design team is creating innovative amazing products! #design #cuatomerexperience #MagentaAI #
Chief Design Officer and SVP Customer Experience @ Deutsche Telekom AG | Keynote Speaker | Advisory Board Member | Award Winner| University Lecturer | In the Boardroom 4.0
We #designed it again! We designed the Hardware and user experience of this amazing new T phone 3 - the first Magenta AI phone. “Smart got smarter!” T phone 3 is an amazing AI phone designed by our design team for everyone. How it started? At MWC 2024 we disclosed an AI phone concept design that received 1 bilion media impressions globally. Twelve months later.. At MWC 2025 we presented the #AI phone with a revolutionary AI experience. Today we launch the first Artificial Intelligence phone in partnership with Perplexity that democratizes the access of new technologies and amazing experiences to our #customers. We also designed the T tablet 2, with Magenta AI. Why is it so special? We started from #customerexperience and we partner with the top tech partners, and we focused on making it accessible to everyone. Congrats to the amazing design team and cross functional team that focused on making it possible! #wewontstop #design #magentaAi #cx #AI Alexander Åhnebrink Varun Prabhakar Michael Schiffer Anita Grejtakova Claudia Nemat Jonathan Abrahamson Michael Hagspihl Abdu Mudesir Maximilian Stiegler Deutsche Telekom Marc Godayol i Hasse Deborah Heide Galas Dee Kaul Sumit Anand Rickard Damm Emily Tsui
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Deutsche Telekom Design & Customer Experience hat dies direkt geteilt
Last week, we had the pleasure of contributing to this year’s #MagentaExchange – a program that connects leaders across T-Mobile US and Deutsche Telekom to foster collaboration, deepen mutual understanding, and build lasting transatlantic partnerships. Michael Kruza kicked things off with an inspiring look into how Deutsche Telekom Design & Customer Experience creates products customers love – from #customerInsights and cross-functional #collaboration to bold visions like the #AiPhone presented at the last two MWCs. After Jörg Meyer gave an introduction to the T Gallery, Markus Reuter showcased how we use #foresight to make futures tangible – transforming trends and scenarios into #humancentered immersive experiences. A big thank you to Birgit Bohle and Henriette W. for the opportunity to share, connect, and feel the spirit of #OneTeam for #OneT. Monica Dalla Riva Jonathan Abrahamson #PIX Claudia Nemat #TechnologyAndInnovation
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🚀 Introducing Deutsche Telekom’s ultimate Customer-Centric Innovation Platform, XIT, the Experience Innovation Platform. XIT is Deutsche Telekom’s group-wide platform to embed customer needs early and at scale. It helps teams focus on developing the ideas that truly matter to our customers. 🎯 Impact-Driven. Customer-Centric. Fast. Collaborative. ✅ Designed for impact: Helping teams prioritise high-value use cases and focus investments where they count. ✅ Built for speed and clarity: Teams test ideas with real customers within a week, getting expert feedback before development starts. ✅ Crafted together: Co-created bottom up with teams across Deutsche Telekom, blending seamlessly into our product and experience innovation process. 🚀 Thanks to all Telekom innovators who champion customer centricity. Within its first year, the validation power pack helped ten project teams avoid unnecessary investments and saved millions of euros by streamlining decision-making and prioritising impactful ideas. Now, XIT has grown into Deutsche Telekom’s largest use case validation platform. Today, with AI integration, XIT keeps accelerating how customer-driven innovation scales across the company. 🏆 We are proud to have XIT selected as one of eleven finalists for the Telekom Team Award 2025, selected from 257 teams across Deutsche Telekom Group worldwide. Customer-centric innovation is creating real impact at scale. Kudos to all past and present XIT team members and contributors: Tae-young Kang, Naz Ata, Romina Könecke, Jettin Tom Augustine, Maximilian Stiegler, Florian Feiter Nemanja Ivanovic, Sarah Koch, Timo Sackmann, Adrian Rausch, Florian Widmann, Varun Prabhakar, Susanne Lebkücher, Nina Hundhausen 🌍 We’ll keep moving forward to lead in customer-centric innovation and inspire the world. Monica Dalla Riva, Jonathan Abrahamson, Rickard Damm, Reghu Ram, Jan Hofmann, Thomas Weiler, Tibor Megyeri, Dr. Jan Steins, Hanna Rieke, Thorsten Mueller, Michael Kruza, Ole Heydekamp, Jörg Meyer, Holger Nathrath, Alexander Åhnebrink, Caterina Bellavite #TelekomDesign #TelekomTeamAward #CustomerCentricInnovation #ProductInnovation #DesignThinking #Leadership #ShapingTechnologyForAll
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🌍✨ Magenta AI and the new AI Phone at MWC25 ✨🌍 🚀 Say hello to the future of AI with Magenta AI and our new AI Phone – an interactive, intuitive, and intelligent assistant that simplifies everyday life. No more endless app switching – just seamless AI-powered assistance at your fingertips. 💡 What’s new? 🔹 AI Phone powered by Perplexity – your smart assistant, just a tap away. 🔹 Google Cloud AI – real-time translations & AI-driven insights. 🔹 ElevenLabs – effortless AI-powered podcast creation. 🔹 Picsart – fun & creative AI avatars. With Magenta AI, Deutsche Telekom is bringing cutting-edge AI experiences to all customers. Ready to try? ✨ Meet us @ Mobile World Congress. Be among the first to experience it in Hall 3, Stand 3M31, where innovation meets aesthetics. 🌍 Join us in Barcelona or explore it all online: mwc.telekom.com 🌐 We can’t wait to share this new chapter with you! 🩷 #MWC25 #ShapingTechnologyForAll #Telekom #technology #innovation #digitization #AI Monica Dalla Riva Claudia Nemat Jonathan Abrahamson Rickard Damm Alexander Åhnebrink Maximilian Stiegler roland merheb Ivelina Yanakieva Benedetta Basile Varun Prabhakar Martin Valentin Faragó Thomas Daum Krzysztof Rutczynski Sumit Anand Emily Tsui Sascha Lee Timo Certa
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🚀 Introducing Telekom‘s New Digital Design System – OneExperience 🎨💡 Consistency. Efficiency. Scalability. OneExperience is Telekom’s centralized library for creating seamless digital experiences across products and markets. ✅ One system, endless possibilities – UI design, component libraries & code documentation in one place. ✅ Built for speed & quality – Increasing efficiency, accessibility, and compliance. ✅ Designed to scale – Powering effortless collaboration & seamless integration. ✨ Meet us @ Mobile World Congress. Be among the first to experience it in Hall 3, Stand 3M31, where innovation meets aesthetics. 🌍 Join us in Barcelona or explore it all online: mwc.telekom.com 🌐 We can’t wait to share this new chapter with you! 🩷 #MWC25 #ShapingTechnologyForAll #Telekom #OneExperience #design #designsystem Monica Dalla Riva Claudia Nemat Jonathan Abrahamson Ole Heydekamp Magnus Peth Florian Feiter Tae-young Kang Alexander Åhnebrink Jettin Tom Augustine Julia Trenkle Márti Todorovits Caterina Bellavite Andreas Volz Nina Hundhausen Tereza Plšková Gabriela Purri R. Gomes Sayali Bharambe Kristina Glave Anke Gehlen Sascha Lee
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Deutsche Telekom Design & Customer Experience hat dies direkt geteilt
Today we are glad to announce our #One #Experience across all our digital products. A real transformation: One #Seamless #Identity #One #Design #System One #Accessibility way #Efficiency = #AI enabled code generation to dramatically reduce time of development in digital products and increase quality of outcomes #Compliant to Accessibility Standards and directives =every single customer can have access to the experiences. #Satisfaction =our customers love it and engage in a more meaningful way with our products! B2C and B2B experience reimagined with the highest standards in the market, our benchmark are the best #digital #experiences globally! Does it sounds hard? Come to see it ! #MWC25 #design #customerexperience My team rocks! Ole Heydekamp Florian Feiter Magnus Peth Caterina Bellavite Jonathan Abrahamson Claudia Nemat Dominique Leroy Deutsche Telekom Design & Customer Experience Andreas Volz Sascha Lee Nikhil Gupta
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📢 OneExperience – Unveiling Our new Digital Design Identity at #MWC25! 🎨🚀 Mark your calendars! From March 3rd to 6th, we’re back at MWC 2025, bringing you not just the latest telco innovations — but also our bold new Deutsche Telekom design identity for digital products! 💡✨ Be among the first to experience it in Hall 3, Stand 3M31, where innovation meets aesthetics. 🌍 Join us in Barcelona or explore it all online: mwc.telekom.com 🌐 We can’t wait to share this new chapter with you! 🩷 #MWC25 #ShapingTechnologyForAll #Telekom #OneExperience
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Our first Design Award of 2025 ... ... goes to the Concept AI Phone, which we presented at the MWC 2024 in Barcelona. A big congrats to the team that won the iF Design Award 2025: Alexander Åhnebrink, Sumit Anand, Emily Tsui, Bernd Wiege, Lisa Neunkirchen About the if Design Award: Since 1954, the iF Design Award has been a globally recognized trademark when it comes to design excellence. Winning the iF Design Award is a definitive confirmation of outstanding work and ensures widespread recognition within the design community. https://lnkd.in/dFtxKtip About the visionary Concept AI Phone: an app-free smartphone in which an AI based assistant replaces countless apps. Controlled effortlessly and intuitively via voice and text, it takes over the functions of a wide range of apps and can carry out all tasks that would normally require switching between several applications on the device. The AI generates the interface contextually, flowing with your thoughts. Users can now focus on what they want, instead of how to get there. https://lnkd.in/gmxBZxMu Jonathan Abrahamson Monica Dalla Riva Dee Kaul Deutsche Telekom Design & Customer Experience iF Design Be curious about what Deutsche Telekom will present at this year's MWC! https://lnkd.in/essDUE8J
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Three in one go! We are delighted to announce that our T Phone 2 and T Phone 2 Pro have won three more design awards: - Good Design Awards 2024/ https://lnkd.in/eiBFrSvN - International Design Awards 2024 in Silver/ https://lnkd.in/eQQwYdrw - Design Masterprize 2024/ https://lnkd.in/eM6BfQJS Congratulations to the team for this remarkable achievement: Anita Grejtakova Michael Schiffer Alexander Åhnebrink About the product: https://lnkd.in/eYhm83kW Jonathan Abrahamson Monica Dalla Riva #designmasterprize #gooddesignawards #idesignawards #telekomdesigncx
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