Amir Ansari

For demonstrating the Unite to get it done now IBM Practice.

Demonstrating the Put the client first IBM Practice.

Award for Supporting sales by evaluating assess opportunity, develop win strategy and optimize solution for
existing and uncovering new business opportunities, providing response to RFPs, compose SoWs
and project plans.

Award for Technical expertise and consulting on variety of topics ranging from DC design and migration,
application and systems optimization to Business Continuity and DR solutions embracing complex
IT landscapes.

Award for managing the performance of services to clients as agreed in the contract and ensure that the service level agreements (SLA’S) are achieved.

I received this award for establishing new, developing existing, and monitoring relationships with clients ,suppliers, external service providers and third party suppliers in order to improve the services delivered internally to the business and externally to the customers whilst driving down cost.

Award for identifying service… Mehr anzeigen

Award for managing the performance of services to clients as agreed in the contract and ensure that the service level agreements (SLA’S) are achieved.

I received this award for establishing new, developing existing, and monitoring relationships with clients ,suppliers, external service providers and third party suppliers in order to improve the services delivered internally to the business and externally to the customers whilst driving down cost.

Award for identifying service improvement initiatives and Initiating service improvement plans (SIP).
Interpreting technical issues and relaying business impact to the business owners. Development and mentoring of Service Desk staff. Planning and managing resources effectively. Weniger anzeigen

Re-established the customer’s confidence in our ability to successfully support and deliver on their business requirements.
Given that this is one of the top five accounts within the cloud offering it was strategically very important that I ensured continuity and re-established the relationship.

Award for using ITIL best practice in service support and delivery within
the IT group. Act as the first point of contact between the business or its external clients and the IT
group, external 3rd parties and service providers.


Award for instigating Major Post Incident Reports (PIR) in order to establish root cause and lessons learnt to
improve future service delivery to the business and external clients.

Award for identifying failures in service, formulating service improvement plans and team work.

Award for managing the performance of services to clients as agreed in the contract and ensure that the
service level agreements (SLA’S) are achieved.

Award for keeping abreast of business and technological developments in order to identify potential
problems and/or opportunities with regard to environment and resolution of trouble-tickets logged by customers.


Award for providing Support Works service desk within an ITIL framework
and improving all aspects of service delivery, formulating support structures, processes and
procedures, adopting a proactive approach by introducing, self service, CMDB, service… Mehr anzeigen

Award for keeping abreast of business and technological developments in order to identify potential
problems and/or opportunities with regard to environment and resolution of trouble-tickets logged by customers.


Award for providing Support Works service desk within an ITIL framework
and improving all aspects of service delivery, formulating support structures, processes and
procedures, adopting a proactive approach by introducing, self service, CMDB, service catalogue,
escalation structures, and knowledge bases for service desk staff and also a customer focused
knowledge base. Weniger anzeigen