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Back to the future of customer service / Part 1: Peer to Peer customer support

10 steps towards more human marketing

5 Steps Guide to Building a Customer Centric Company

7 Customer Appreciation Ideas Small Businesses Can Actually Use

Why Santa Should Really Start Using Live Chat

What Valentines Day Haters Can Teach Your Small Business About Holiday Selling

What The Hell Are Chat Canned Responses (And Why Should You Even Care)

Startup Lessons Learned Onboarding 500+ SaaS Users With Intercom

Our Startup Branding Journey - What Makes A Brand Memorable?

Our Startup Branding Journey - Part 2: How To Create Brand Consistency

Our Startup Branding Journey - Part 3: How To Build A Long-Term Mission

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The future of the Customer Relationship

50 Successful People Share the Best Advice They Ever Received

The Designer's Playbook for Persuasive Design - GSummit 2014

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7 Deadly Fears of Public Speaking

The Essential Guide to Social Media Etiquette

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