Lorsque les attentes du client ne correspondent pas à ce qui peut être fourni de façon réaliste, la clé est une communication ouverte et la flexibilité. 1- Ecoutez attentivement leurs besoins. 2- Discuter ensemble les limites du projet en termes de temps, budget et ressources. 3- Proposez des solutions qui peuvent répondre à leurs objectifs. Finalement il est important de tenir le client au courant des progrès et ajuster les attentes.

Set Expectations Early: Use concrete deliverables and timelines to create a shared understanding. Frame Scope Limitations as Opportunities: If a client asks for more than what’s feasible, propose phased approaches or alternative solutions that can meet their goals within the current scope or budget. Communicate Constantly: Keep the client in the loop with regular updates. If challenges arise, address them proactively and offer actionable solutions instead of just pointing out problems. Reassess and Adjust: If the client insists on additional features, present a change order or scope revision with associated costs and timelines.

There are two ways to deal with this: the hard path and the easy path. The easy path is to paper over these expectations, sign the contract, and let whoever delivers the solution disappoint the client. This will, of course, lower trust in your organization and perhaps cost you repeat sales. It will be sales malpractice. The hard path is to realign expectations before the deal is close. And yes, it is tough. You will feel that you may be saying too much, that you are talking yourself out of a sale. Maybe. But then, most clients I know of will respect you for having the courage to setting the expectations right. Trust is the number one currency in this trade, and that type of bold action is one way to earn more of that currency.

When the client's expectations don't align with what can realistically be delivered, the key is open communication and flexibility 🗣️🤝. First, listen carefully to their needs 👂 and make sure they understand the project limitations in terms of time ⏰, budget 💸, and resources ⚙️. Instead of saying "it can't be done," offer alternative solutions 💡 that can meet their objectives within the possible scope. It's also crucial to prioritize the most important aspects 🔝 and work in phases if needed 📅. Keep the client updated on progress 📊, adjust expectations when necessary 🔄, and ensure everything is clear and documented 📝.

In this comprehensive guide expectations in project management and how to navigate them effectively. Understanding the Essence of Client Expectations Before delving into strategies and techniques, it's essential to grasp what client expectations truly entail. Client expectations encompass a wide spectrum of desires and requirements that clients have when initiating a project. These expectations can relate to various aspects: 1. Project Scope: Clients expect a clear definition of what the project will achieve and the specific deliverables they can anticipate. 2. Budget: Clients want a transparent breakdown of costs, ensuring they stay within budget constraints. 3. Timeline: Meeting deadlines.

Three things I have found helpful in this scenario are; One, Keep everyone involved in the project abreast with progress as and when it happens. Two, Take time on the project preliminaries to explore the scope and have everyone aware of possible outcomes both positive and anticipated or unexpected short comings. Three, Have a fall back plan for such eventualities.

En la industria, es común que las expectativas crezcan más rápido que el presupuesto o los recursos asignados. Cuando esto sucede, es clave no entrar en pánico, sino enfocarse en estrategias que construyan confianza y soluciones efectivas. ✅ Recalibra la comunicación: Asegúrate de entender qué es realmente prioritario para tu cliente. A veces, no se trata de hacer más, sino de alinear mejor lo que ya se hace. ✅ Prioriza objetivos claros: Divide las expectativas en necesidades inmediatas y aspectos que pueden escalarse en futuras fases. Esto te permitirá cumplir con el alcance actual sin comprometer el futuro del proyecto.

✅ Definir límites claros desde el inicio → Establecer un alcance bien documentado ayuda a evitar malentendidos y ajustes inesperados. ✅ Gestión proactiva de expectativas → Mantener una comunicación abierta con el cliente sobre lo que es posible y lo que no. ✅ Priorización de entregables → Identificar los aspectos más críticos del proyecto y enfocarse en cumplirlos primero. ✅ Negociación de ajustes → Si el cliente requiere cambios fuera del alcance, explorar opciones como fases adicionales o ajustes presupuestarios. ✅ Uso de ejemplos prácticos → Mostrar cómo otros proyectos han manejado limitaciones similares puede ayudar a gestionar expectativas.

It is important to have a clear understanding of the potential or desired/required impact each action item will have on the business. If they can provide clear and measurable data for each, their expectations should be achievable, alternatively, it should be a clear red flag if they can't.

One of the company that I have worked for had as one of the internal policies “Under promise and over deliver it” If the expectation are high apparently you over promised your deliverables!