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📈 Growing a Trustpilot rating from 1.2 to 4.5 – yes it really is possible. With as many as 7/10 consumers checking reviews before purchase, this really is a metric that matters. ⭐️ Congratulations to the CPM and AWWG teams achieving this significant milestone together. (AWWG are the fashion group behind Pepe Jeans, Faconnable, and Hackett London) 💬 Trustpilot reflects how AWWG customers feel today and reassures the customers of tomorrow that they are a purchasing trusted brands. 🤝 Through customer-centric multilingual support and a data driven CX strategy, we are delivering tangible customer loyalty evident in both the top and bottom line. #AWWG #CustomerExperience #CustomerSatisfaction #Trustpilot #CXExcellence #MultilingualSupport #CPMContactCentre #RetailSupport #CustomerService #PartnershipSuccess #PepeJeans #HackettLondon #Façonnable #CX

🎥 We believe that it takes a valued and collaborative partnership to deliver excellent Customer and Client Experience. AWWG, (the fashion group behind Pepe Jeans, Faconnable, and Hackett London) – thank you for trusting us with your customers. CPM has been partnering with AWWG for four years to deliver a truly personalised and proactive multilingual customer experience solution - ensuring a seamless experience across their global customer base. This collaboration is a perfect example of how aligned goals, teamwork, and shared values lead to outstanding customer service and satisfaction. #CPMInternational #AWWG #PepeJeans #HackettLondon #Faconnable #CPMContactCentre #CX #CustomerService #MultilingualSupport #CustomerExperience #PartnershipSuccess

🎥 Trust, shared values and vision – that’s what defines great partnerships. Thank you AWWG for sharing how you feel about your partnership with CPM. We are proud of what we have delivered together. (AWWG are the the global fashion powerhouse behind brands like Pepe Jeans, Hackett London, and Façonnable). AWWG have taken the time to reflect on what matters most in a partnership: ✅ A shared vision and aligned goals ✅ The ability to truly listen to customers – across socials, reviews, calls, emails ✅ Resilience, reliability and human connection in every interaction 🗣 “Since working with CPM, we’ve been able to reconnect with our customer.” 🧠 “We share the same vision and the same goals.” “CPM is like bamboo – strong and flexible. Each piece runs like clockwork.” This testimonial is more than a review – it’s a celebration of trust, collaboration and people-first customer experience. 👏 Huge thank you to our partners at AWWG for the continued belief in what we do. #CPM #AWWG #PepeJeans #HackettLondon #Faconnable #CustomerExperience #CXExcellence #ClientTestimonial #PartnershipSuccess #MultilingualSupport #RetailCX #TrustAndCollaboration

🎥 Trust, shared values and vision – that’s what defines great partnerships. Thank you AWWG for sharing how you feel about your partnership with CPM. We are proud of what we have delivered together. (AWWG are the the global fashion powerhouse behind brands like Pepe Jeans, Hackett London, and Façonnable). AWWG have taken the time to reflect on what matters most in a partnership: ✅ A shared vision and aligned goals ✅ The ability to truly listen to customers – across socials, reviews, calls, emails ✅ Resilience, reliability and human connection in every interaction 🗣 “Since working with CPM, we’ve been able to reconnect with our customer.” 🧠 “We share the same vision and the same goals.” “CPM is like bamboo – strong and flexible. Each piece runs like clockwork.” This testimonial is more than a review – it’s a celebration of trust, collaboration and people-first customer experience. 👏 Huge thank you to our partners at AWWG for the continued belief in what we do. #CPM #AWWG #PepeJeans #HackettLondon #Faconnable #CustomerExperience #CXExcellence #ClientTestimonial #PartnershipSuccess #MultilingualSupport #RetailCX #TrustAndCollaboration

CPM Voices 2025: Meet Steven Quevedo, a Valued Member of Our Slovakia Team 🌍 We're delighted to continue our CPM Voices series by introducing Steven Quevedo, a dedicated member of our team in Slovakia. Steven joined CPM International in September 2022 and has consistently demonstrated a strong commitment to his work. His insights and experiences offer a valuable perspective on the opportunities available at CPM. Steven's contributions have been significant since he joined us. His enthusiasm and commitment are truly appreciated. 👍 We recently spoke with Steven to learn more about his experience at CPM: Q: When did you begin your journey with CPM? A: "I joined CPM in September 2022." Q: What do you find most rewarding about working here? A: "The opportunity to interact with people from diverse countries and cultures is incredibly enriching. This level of international exposure is rare outside of CPM." 🤝 Q: What aspects of your role are you most passionate about? A: "I'm particularly passionate about knowledge sharing and contributing to the professional development of my colleagues. Witnessing their growth and success is incredibly rewarding." 🌱 Q: Can you share an interesting fact about yourself? A: "When I was younger, my Nintendo DS accidentally got wet. In an attempt to dry it, I (in my youthful logic) put it in the microwave. Needless to say, the microwave exploded after three seconds! 😅" Steven's story highlights the diverse backgrounds and experiences that make our team so unique. We encourage you to share your thoughts and questions for Steven in the comments below. 👇 We'd also love to hear who you'd like to see featured in our next CPM Voices instalment. Please like and share this post to help us celebrate Steven and his contributions to CPM! 🎉 #CPMVoices2025 #EmployeeSpotlight #Teamwork #WeAreCPM #ProfessionalDevelopment #GlobalCommunity

🌟 Discover the support you deserve at CPM International! 🌟 Our Employee Assistance Program (EAP) is here to support you every step of the way. Whether you're new to the country, new to the company, or have been with us for years, we're here to help you thrive. 🔍 Need help with? Finding accommodation? 🏠 Understanding local laws? 📜 Sorting out documents? 📂 Finding healthcare? 🏥 Navigating public transport? 🚇 Balancing work and life? ⚖️ Accessing mental health resources? 🧠 The EAP is your one-stop shop for support. We're dedicated to our team's well-being, both personally and professionally. Join CPM International and see how we invest in our employees! 🌟 #CPMInternational #EmployeeSupport #EAP #WorkLifeBalance #MentalHealth #NewBeginnings

💕 Happy Valentine's Day from CPM International! 💕 Big shoutout to our incredible @CPMVibes Team for making today so special with their beautiful decorations and fun activities! 💖 What's your favourite way to spread the love on Valentine's Day? Share in the comments below! 👇 Wishing everyone a day filled with love and joy! 💕 #ValentinesDay #CPMInternational #CPMVibes #ShareTheLove

The Crucial Role of Mental Health First Aiders in the Workplace 🧠🤝 Mental Health First Aiders (MHFA) play a vital role in fostering a supportive and thriving work environment. They are essential in promoting mental well-being and ensuring employees feel seen and heard. ❤️ What is a Mental Health First Aider? 🤔 A Mental Health First Aider is a trained individual who can recognise the signs and symptoms of mental health challenges. They provide initial support, offer a listening ear, and guide individuals toward appropriate professional help. They act as a bridge between someone struggling and the resources they need. 🌟 Key Responsibilities: Recognise Signs: Identifying early indicators of mental health difficulties. 👀 Provide Support: Offering immediate assistance, empathy, and reassurance. 🤗 Guide to Help: Connecting individuals with professional mental health resources. ➡️ Why are MHFA's so Important in the Workplace? 🏢 Early Intervention: Preventing mental health issues from escalating and ensuring timely support. 🛑 Reducing Stigma: Cultivating a workplace culture where mental health is openly discussed and supported, free from judgement. 🗣️ Supporting Well-being: Enhancing overall employee well-being, boosting productivity, and creating a healthier, more engaged workforce. 🚀 Training and Certification: MHFA training equips individuals with the necessary skills to recognise symptoms, effectively interact with those experiencing a mental health crisis, and connect them to the appropriate professional care. This training is invaluable in creating a network of support within an organisation. 📚 By prioritising mental health and integrating Mental Health First Aiders, CPM International demonstrates its commitment to its employees' well-being and fosters a truly supportive and responsive work environment. This proactive approach contributes to a more positive and productive organisational culture. 🙌 #MentalHealth #WorkplaceWellbeing #CPMInternational #MentalHealthFirstAid #EmployeeSupport #WellbeingAtWork #CorporateWellness #MentalHealthAwareness #WorkplaceCulture #EmployeeWellbeing #MentalHealthMatters #SupportEachOther #MentalHealthInTheWorkplace #MentalWellbeing #EmployeeAssistance #HR #HumanResources #Leadership #WellbeingStrategy

✨ CPM Voices 2025: From Agent to Team Leader - Mar's Inspiring Journey! Hey everyone! 👋 Get ready to be inspired! We're back with another installment of CPM Voices, and this time, we're shining a spotlight on the incredible Mar Pujol! Her story at CPM International is a testament to growth, hard work, and the power of embracing opportunities. Get ready to be motivated! Mar's journey is a whirlwind of success! She joined us in April 2023 as an Agent, diving headfirst into the Pepe Jeans London campaign. Fast forward to July 2024, and her dedication earned her a well-deserved promotion to Senior Agent! But Mar didn't stop there. Just a few months later, in October 2024, she stepped into a Part-Time Team Leader role! Talk about impressive! We caught up with Mar to learn more about her amazing journey: Q: Mar, what's been the most rewarding part of your CPM experience? A: "The constant opportunities for growth and learning! This is my first 'real' job, and I've absorbed so much in such a short time. It's been incredible!" Q: What excites you most about your new role as Team Leader? A: "Definitely working with and for people. I'm passionate about helping others succeed, and now I get to support my colleagues and help them shine. Plus, as a language lover, I get to use and improve my language skills every day!" Q: Okay, Mar, spill the tea! Share a fun fact about yourself that might surprise us! A: "I'm a dancer at heart! I actually took belly dancing classes for almost six years!" 💃 Wow! Who knew?! Mar's story is proof that with passion and hard work, anything is possible. What part of Mar's journey resonates with you the most? We want to hear from YOU! Drop your questions and thoughts in the comments below! Who's story should we feature next? Let us know! And don't forget to like and share this post to spread the inspiration! ✨ #CPMVoices2025 #Inspiration #Growth #Teamwork #EmployeeSpotlight

𝗪𝗲𝗹𝗹𝗯𝗲𝗶𝗻𝗴 𝗙𝗶𝗿𝘀𝘁: 𝗖𝗣𝗠 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹'𝘀 𝟮𝟬𝟮𝟱 𝗖𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 🌟 Our people are our greatest asset. That's why in 2025, CPM International is doubling down on our commitment to mental wellbeing. 💪 We're taking concrete steps to create a supportive and thriving workplace by focusing on these key initiatives: 𝗧𝗿𝗮𝗶𝗻 𝗟𝗶𝗻𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿𝘀 𝗶𝗻 𝗠𝗲𝗻𝘁𝗮𝗹 𝗛𝗲𝗮𝗹𝘁𝗵: We're equipping our managers to recognize and address mental health issues, leading to better recruitment, retention, and reduced sickness absence. 📈 𝗠𝗲𝗻𝘁𝗮𝗹 𝗛𝗲𝗮𝗹𝘁𝗵 𝗙𝗶𝗿𝘀𝘁 𝗔𝗶𝗱𝗲𝗿𝘀 (𝗠𝗛𝗙𝗔): We're training MHFAs to provide initial support, recognize early signs, and guide colleagues to professional help, fostering a culture of openness. ⛑️ 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝘀 (𝗘𝗔𝗣): We're offering confidential counselling and support services for personal and work-related challenges, helping our employees maintain their mental health. 🤝 We're building a culture where everyone feels supported and empowered to bring their best selves to work. ✨ #WeAreCpm #MentalHealth #WorkplaceWellbeing #EmployeeFirst #2025Initiatives #CPMInternational