Personal Information
Organización/Lugar de trabajo
Atlanta / London United States
Sitio web
www.beyondphilosophy.com
Acerca de
We are proud to have written three of the best selling books on Customer Experience. Our Customer Experience books are sometimes thought as CRM books. Customer Experience provides a more holistic approach and encompasses many aspects appearing in Customer Service books.
Etiquetas
customer experience
management
customer research
customer experience trend tracker
customer retention
customer loyalty
customer experience management
psychology
emotions
cem
colin shaw
cx
customer experience programs
customer service
customer satisfaction
kalina janesvka
presentation
business value
social media experience
insights
research
best practises
customer emotions
subsconscious emotions
patient
healthcare
net promoter score
nps
customer
customer relationship management
beyond philosophy
customer management
crm
what is customer experience
global survey
buying decisions
branding
emtional profiles
customer psychology
social media
emotional signature
ait
Ver más
Presentaciones
(48)Personal Information
Organización/Lugar de trabajo
Atlanta / London United States
Sitio web
www.beyondphilosophy.com
Acerca de
We are proud to have written three of the best selling books on Customer Experience. Our Customer Experience books are sometimes thought as CRM books. Customer Experience provides a more holistic approach and encompasses many aspects appearing in Customer Service books.
Etiquetas
customer experience
management
customer research
customer experience trend tracker
customer retention
customer loyalty
customer experience management
psychology
emotions
cem
colin shaw
cx
customer experience programs
customer service
customer satisfaction
kalina janesvka
presentation
business value
social media experience
insights
research
best practises
customer emotions
subsconscious emotions
patient
healthcare
net promoter score
nps
customer
customer relationship management
beyond philosophy
customer management
crm
what is customer experience
global survey
buying decisions
branding
emtional profiles
customer psychology
social media
emotional signature
ait
Ver más