I help professionals improve their relationships with clients. I give them tools to understand themselves, their colleagues and clients so that they can think and engage better.
I started my career in banking (Barclays Bank) and management consulting (KPMG). After 10 years in front-line management, in 2002 I retrained as a psychologist and specialised in people development.
From June 2002 until April 2013 I run the interpersonal skills training consultancy Learnflow and also collaborated as an associate of the training companies Elevation Learning, DCGardner and Ontrack International.
In April 2013 I launched The Client Academy, a consultancy specialised in training, coaching and facilit...
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saleswealth managementprivate bankingemotional intelligencepersonalityobjecionesobjectionsquejasventascomplaint handlingcomplaintsthe client academymonica hernanzflorida international bankers association fibabanca privadainteligencia emocionalleadershipgestion patrimoniosclient service
I help professionals improve their relationships with clients. I give them tools to understand themselves, their colleagues and clients so that they can think and engage better.
I started my career in banking (Barclays Bank) and management consulting (KPMG). After 10 years in front-line management, in 2002 I retrained as a psychologist and specialised in people development.
From June 2002 until April 2013 I run the interpersonal skills training consultancy Learnflow and also collaborated as an associate of the training companies Elevation Learning, DCGardner and Ontrack International.
In April 2013 I launched The Client Academy, a consultancy specialised in training, coaching and facilit...
Etiquetas
saleswealth managementprivate bankingemotional intelligencepersonalityobjecionesobjectionsquejasventascomplaint handlingcomplaintsthe client academymonica hernanzflorida international bankers association fibabanca privadainteligencia emocionalleadershipgestion patrimoniosclient service
