I help companies align sales and service delivery to their brand promise.
► My Passion
I’ve worked in, built, managed, grown and consulted with a diverse range of companies—but found the greatest success when approaching things from the customer’s perspective. My experience has been developed by working and managing projects that span many verticals with a common theme: I am dedicated to the advancement of Customer Experience Management practices across sales and service delivery.
► Background
My career began in the airline industry when it was regulated, a time when the only thing that differentiated one carrier from another was service. I built on that and transferred the experience t...
I help companies align sales and service delivery to their brand promise.
► My Passion
I’ve worked in, built, managed, grown and consulted with a diverse range of companies—but found the greatest success when approaching things from the customer’s perspective. My experience has been developed by working and managing projects that span many verticals with a common theme: I am dedicated to the advancement of Customer Experience Management practices across sales and service delivery.
► Background
My career began in the airline industry when it was regulated, a time when the only thing that differentiated one carrier from another was service. I built on that and transferred the experience t...
