Implementation of SLA tools (OTRS)
Implementation of Infrastructure monitoring tool (Nagios)
Administration of Linux servers (Centos And Ubuntu)
Administration of a VoIP Server on Asterisk
Documentation of processes and policies in the IT area.
Training of Agents, administrator and customers users of OTRS
Implementation of SLA tools (OTRS)
Implementation of Infrastructure monitoring tool (Nagios)
Administration of Linux servers (Centos And Ubuntu)
Administration of a VoIP Server on Asterisk
Documentation of processes and policies in the IT area.
Training of Agents, administrator and customers users of OTRS
