Support to the Customer Experience program at Orange.
Impact analysis on customer experience for key projects and business processes.
Processes reengineering and audits.
Participation in Management Committees.
KPI management reporting for Continuous Improvement.
Project portfolio management.
Support to the Customer Experience program at Orange.
Impact analysis on customer experience for key projects and business processes.
Processes reengineering and audits.
Participation in Management Committees.
KPI management reporting for Continuous Improvement.
Project portfolio management.