When a system goes down, and you're also trying to launch new features, it's easy to get overwhelmed. You need a clear plan. Fixing the problem is the most important thing, but it's also a chance to make things better for the future. Don't stop working on new things entirely. Innovation is important, even when things are tough. It can help the company grow. The trick is to figure out what needs to be done right now and what can wait. You need to keep everyone focused on the big goals, even while dealing with the immediate problems. Being flexible, communicating clearly, and always thinking about both the short-term and long-term benefits are essential.

When juggling an outage and a new feature, prioritize the most critical issue first (likely the outage). Use a modified "Red Book" approach: dedicate most resources to the outage while assigning a smaller team to the feature. Assess each task's impact and urgency. Communicate openly with stakeholders and be prepared to adjust priorities as needed. Focus on clear communication, decisive action, and learning from the experience.

"Prioritize by addressing the system outage first, as it impacts current operations and user experience. Delegate tasks if possible, ensuring a team focuses on restoring functionality. Simultaneously, keep progress on the new software feature moving at a slower pace, but communicate delays clearly. Balancing requires a focus on immediate needs while maintaining momentum on long-term goals.

Immediate Response :- Acknowledge and Communicate:  Immediately acknowledge the outage and the feature release.  Internal communication is paramount – keep all stakeholders informed (engineering, support, product, leadership, and even marketing/PR if necessary).  Prepare a holding statement for external communication (customers, users) acknowledging the issue and stating that you're investigating.  Transparency is key. Prioritize:  The outage takes absolute priority.  The new feature, while important, is secondary. Focus all efforts on restoring core functionality.

Para equilibrar a resolução de uma interrupção do sistema e a implementação de um novo recurso, a criticidade e o impacto nos negócios deve ser priorizada. A interrupção deve ser tratada com urgência se afetar operações essenciais, enquanto o novo recurso pode ser ajustado conforme a disponibilidade da equipe. Dividindo as tarefas e utilizando metodologias ágeis, a transparência deve ser mantida com os stakeholders para garantir a eficiência e minimizar os impactos.

Firstly in production environment we have full and incremental backup scheduled for everything. Our top priority should be restoring the service. While doing that one person should work on technical things and should be to assist him and communication this to all stack holder's.

Zuerst sollte die Kritikalität des Systemausfalls bewertet und seine Auswirkungen auf Geschäftsprozesse analysiert werden. Falls der Betrieb beeinträchtigt wird, hat die Behebung oberste Priorität. Schritte: Systemausfall analysieren und eine schnelle oder temporäre Lösung (Workaround) finden. Ressourcen aufteilen: Wenn möglich, sollte ein Team den Ausfall beheben, während das andere an der neuen Softwarefunktion arbeitet. Kommunikation sicherstellen: Stakeholder informieren und Erwartungen managen. Nach der Stabilisierung des Systems zur Softwareentwicklung zurückkehren. Langfristige Maßnahmen planen, um zukünftige Ausfälle zu vermeiden. Priorität: Geschäftskontinuität sichern, dann mit der Entwicklung fortfahren.

System Outage demand to rectify immediately, if its paired with impact of new software features release then follow with information to stakeholder based on Level Agreement as Top Priority sequence restoration plan and action. Operation Center and On Duty team will collaborate with SPOC as one gate to inform transparency and clear communications every mitigation plans that will do (MTTI) and reporting all step until solved (MTTR) and give recommendation to avoid repetitive issue.