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Le ton de votre équipe entre en conflit avec les commentaires des clients. Comment pouvez-vous aligner les deux pour un message efficace ?

Avez-vous déjà été confronté à une inadéquation de messagerie avec les clients ? Plongez dans le vif du sujet et partagez comment vous comblez le fossé de la communication pour assurer l’harmonie.

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Le ton de votre équipe entre en conflit avec les commentaires des clients. Comment pouvez-vous aligner les deux pour un message efficace ?

Avez-vous déjà été confronté à une inadéquation de messagerie avec les clients ? Plongez dans le vif du sujet et partagez comment vous comblez le fossé de la communication pour assurer l’harmonie.

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61 réponses
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    Harshikha Agre

    I help experts turn their knowledge into authority with smart content and personal branding | Content Strategist | Personal Branding | Ghostwriting | Instagram Strategy

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    When your team's tone clashes with client feedback, the key is to find common ground. Start by listening closely to the client's preferences and understanding their brand voice. Then, adjust your tone to match what they want while keeping the messaging clear and engaging. It’s all about striking a balance between staying true to your team's creativity and delivering what the client needs for their audience. Open communication and flexibility can help align both sides for effective messaging.

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    Pooja Mukherjee

    Senior Content Editor | Project Management

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    USE CHATGPT! HAHA. Well, this only works if the conversation is happening on a texting basis. But yes, AI tools have been a huge blessing when it comes to automating mundane tasks, such as writing professional mails or sending texts. Whenever I want to keep something professional, yet empathetic, or maybe stern, with a hint of authority (CHATGPT tweaks the tonality based on your prompt, I just write my heart out on ChatGPT, and ask it to rephrase it accordingly. Saves time and ensures to keep things professional.

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    Judit Navarro

    Branded Content | Content Marketing | Copywriting & Storytelling | Estrategia de Contenidos

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    1. Active Listening: Listening carefully to comments helps you understand the needs of your audience and adjust the tone to be more empathetic. 2. Continuous Feedback: Fostering an environment where feedback can be given and received helps to identify areas for improvement and adjust the approach. 3. Defining a Common Tone: Working together to define a voice tone that reflects both our identity and the expectations of the audience is key. This helps create style guides. 4. Testing and Adjustments: Testing with different approaches and seeing how the audience responds helps to find the right balance. Remember that communication is a constantly evolving process, and being open to change can make a big difference.

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    Vidushi Gaur

    Assistant Manager - Brand Communication & Marketing | Content Strategist

    (modifié)
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    I'd try to bring down both the sides to a common ground. But how? Let me put it here: - In order to negotiate with my team, I'll first try to understand the viewpoints of our client. - I will then rule out the things that are doable and can be taken care of in another round of revision. - I'll politely let my client be aware of the things that are beyond our scope of work. - I'll further make them understand the importance of sticking to the plan and the repercussions of last minute changes. - Lastly but most importantly, I'll listen to my team to make them feel heard and acknowledged, as well as, will communicate what is needed to be done. Because we have to work WITH the client and not AGAINST them.

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    Rutika Pandya

    Copy/Content Writer| Brand Manager | Creative Content Strategist | Social Media Manager

    • Signaler la contribution

    Being a Brand Manager, I have had my fair share of dealing with diverse clients while working with an equally diverse team. Feedback is always a great way to reach a shared vision. When it comes to a mismatch in opinions, it becomes imperative to detach oneself and look at the situation from the third person perspective. First, know what the client is expecting and has envisioned in terms of the output. Gauge what the team has created and why. Maybe there's a middle ground where both the ideas can co-exist. It requires constant communication. Neglecting the client or the team is never a way out. Being the POC, one needs to understand both the perspectives and convey to each party effectively.

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    Tayyaba Chaudhry

    Project Manager I Business Consultant I Marketing Strategist I Business Development Manager I Entrepreneur I Financial Advisor I Logo Designer I Content Writer I SEO Expert I Freelancer I Amazon VA I Bidder I PMM.

    • Signaler la contribution

    Bridge the gap by understanding the client’s desired tone, then adapt your team's style to match. Facilitate open communication, clarify expectations, and provide examples. Encourage collaboration, refining the message to meet client needs while maintaining your team's creativity.

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    Nitin Sharma

    Empowering brands through content creation |Brand promotion | Content writing | Freelance content writing | 2 Million Content views | Motivational speaker | Public speaker|Seo Content writer|Business manager

    • Signaler la contribution

    Whenever your team tone clashes with the client, active listening is an essential part of knowing the perspective of the client. Continuous feedback is crucial to comprehending the views. Communicate with your team to clear all doubts. A good leader takes care of his team with effective leadership lessons.

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    Rabia Jamal

    Digital Marketer | Social Media Specialist | E-commerce Lead | Content Creator | Customer Service Expert

    • Signaler la contribution

    When the team tone clashed find a common ground be a good listener understand the actual problem which is causing the clash and find a solution which is best for both

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    Fahad Hasan

    Digital Marketing Trainer & Consultant with 9+ years of experience. Want to add value in teaching Digital Marketing and also help businesses grow using different strategies.

    • Signaler la contribution

    The idea is to not take sides but drag both the Client's perspective and the team's idea to a point where we fulfill both of them. If both the ideas seems fine. Otherwise, ultimately the client's idea goes forward. One piece of advice, most of the time we have to let go of good ideas only because clients don't approve. It is what it is...

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