Contentsquare

We're thrilled to unveil Sense - our brand new suite of AI-powered capabilities that's set to revolutionize digital experience analytics. With Sense, teams can now: ⚡ Automate complex analysis 🔍 Surface instant insights ✅ Move from data to action within minutes Say goodbye to heavy lifting and hello to smarter, faster decision-making. Built directly into the Contentsquare platform, Sense helps you optimize customer journeys quickly and at scale. Learn more 👉 https://lnkd.in/ec6XUwsh #DigitalExperience #AIAnalytics #CustomerExperience #AI

If your customer’s experience and shopping journey were graded, would you get an A+? Or would your audit reveal a report card riddled with issues like: • Traffic spikes revealing hidden friction points? • Generic pages that ignore new vs. returning shoppers? • Slow load times and messy design hurting conversions? Back-to-school is a high-stakes moment. With the right insights, you can turn it into a high-reward one. How? Use our top strategies to study, learn, and improve every aspect of your UX and CX: √ Segment journeys to deliver tailored landing pages for new vs returning visitors √ Spot friction and drop-off moments using real-time behavior data √ Identify high-intent users based on search, scroll depth, and time spent—then act on it Now, it’s your turn: if success isn’t about more traffic but about making every visit count, what’s your plan to score top marks? #BackToSchool #CustomerExperience #RetailCX

Telecom teams are losing ground. And it’s happening where most aren’t looking. Contentsquare’s 2025 Digital Experience Benchmarks report reveals that: 🔸Conversion rates are down 4.8% 🔸Bounce rates are rising 🔸Nearly 1 in 3 digital journeys include signs of frustration That means a lot of effort is going into traffic acquisition, only for customers to drop off before they act. Here’s what else: • 44% of all traffic lands on the homepage but over half bounce immediately • Product detail pages see bounce rates as high as 72.4% • Paid channels are gaining share, but also have the highest drop-off rates • Poor UX impacts nearly 30% of visits You can’t improve what you can’t see, and surface-level metrics don’t cut it anymore. Want to learn where you stand and what to do next? Download the full 2025 Digital Experience Benchmarks report now. 👉https://okt.to/8L2giE #DigitalExperience #Telecommunications #ConversionRate

Gamers are picky. And they should be. They expect easy, intuitive experiences across every touchpoint. Lag, confusion, or clunky UX? That’s game over. But too many studios are still guessing at what players want instead of analyzing how they actually play. In our recent webinar, “Winning the battle for better gaming experiences,” we explored how studios are using Contentsquare to: • Pinpoint friction across platforms in real time • Build journeys that match how players move • Boost retention and revenue with player-first design If you’re optimizing UI, onboarding, or store flows, it all starts with better player data. https://okt.to/gWKfoF #GamingUX #PlayerExperience #UXDesign

When customer journeys are fragmented, your messaging loses impact. Customers get confused and frustrated. And your budget ends up working overtime for half the impact. That broken narrative results in disengagement and wastes marketing budget. Here’s how Contentsquare x Braze solve that: Contentsquare’s journey analysis reveals how customers move across channels and devices and where the narrative breaks. Braze responds with automated, context-aware messaging triggered at precisely the right moments in that journey, connecting the dots. What that looks like in practice: • Pinpoint the moment someone drops off • Trigger a personalized cart recovery message through Braze • Follow up with timely nudges that move the journey forward When campaign moments align with your customers’ reality, they engage with your brand. Discover how Contentsquare x Braze are helping teams connect the dots and get conversions 👉https://okt.to/V3Gef4 #CustomerJourney #Personalization #ExperienceAnalytics

Data gives you the “what”. But AI can give you the “why.” Instantly. And when you bring the “what” and the “why” together, you can transform digital journeys into conversion engines. That’s exactly why we designed Contentsquare’s conversion toolkit. Our platform is purpose-built to help you: • Pinpoint exactly where users hesitate or drop off, so you can fix friction before it costs you • Prioritize optimizations that move the needle on engagement and conversions • Understand which channels and content truly capture attention and double down where it counts • Use AI-powered recommendations to accelerate decisions and pivot in real time Ready to move beyond data points and into real insight? Discover how Contentsquare empowers you to turn data into action and capture attention that lasts 👉 https://okt.to/1rGdMg #DigitalMarketing #CustomerExperience #ExperienceAnalytics

You might need a crystal ball to predict the future. But for better, deeper customer insights, all you need is Sense, Contentsquare’s AI agent. With Sense, you can: ✓ Spot patterns and pain points in real time ✓ Understand what leads to conversions (and what doesn’t) ✓ Decide what to do next with AI-powered recommendations ✓ Unlock the “why” behind customer behaviors No more guesswork. Just smarter, faster decisions that create experiences people love. Make Sense of what customers want. Find out more about your customer behavior today. 👉https://okt.to/V7X2hY #AI #CustomerExperience #DigitalIntelligence #ExperienceAnalytics

The definition of success in product development is hazy, especially when you're balancing outcomes, adoption, and experience. ⚖️ Your team needs a clear, actionable path for measuring product performance. That requires metrics that go beyond output. Here are the five key indicators that demonstrate your product's success: Breadth: How many users have adopted this product? Frequency: Within a given time period, how often do users engage with it? Depth: How much does this product matter to users? Usability: How hard is it to use? Sentiment: How do users feel about this product? We’ve created a new ebook with a fillable worksheet to help you and your team apply the framework right away. Get the full workbook. 👉 https://okt.to/JH8q1z #ProductDevelopment #PerformanceMetrics #CX

🌟 It’s Intern & Apprentice Appreciation Week at Contentsquare! 🌟 From July 28 to August 1, we’re shining a spotlight on the talented interns and apprentices who make Contentsquare such a vibrant, innovative place to work. Your passion and fresh perspectives drive our teams forward every day—we see you, we appreciate you, and we couldn’t do it without you! We love hearing from our former Emerging Talent Program participants, like this recent intern who shared: “During my time as a Contentsquare Intern, I truly felt valued and supported. The Emerging Talent Program not only gave me a strong understanding of the company’s mission, but also empowered me to clarify my own career ambitions. To all the new interns: enjoy this special week—you deserve it!” - Mia Samparani, Partner & Field Marketing Associate Thank you to all our interns and apprentices for your hard work and enthusiasm. #InternAppreciationWeek #EmergingTalent #TeamCSQ #Internship #CareerGrowth

🚨 Big news in CX and AI: Contentsquare is acquiring Loris AI — an AI-first technology specialized in conversation intelligence and agent analytics. Conversations aren’t just support tickets anymore. They’re where brands are made. But most companies still don’t have the tools to understand what’s happening in those conversations, or how to improve them. Loris AI analyzes 100% of conversations to help improve both AI and human agent performance, reduce friction, and deliver more seamless, personalized experiences at scale. By bringing Loris AI into Contentsquare, we’re unlocking a whole new level of understanding, giving companies the tools to analyze, optimize and connect every single interaction, from click to chatbot to human agent. Welcome to the new era of CX intelligence. Let’s go. 👉 https://lnkd.in/gmwfCQHc #CustomerExperience #AI #ConversationIntelligence #CX #Contentsquare #LorisAI #Acquisition #AIanalytics #DigitalExperience #SupportReimagined #ClickToConversation