Mandarin Oriental

We are delighted to welcome Kandé CAMARA as our new Chief of Staff to the CEO and Group Director of Sustainability. In her Chief of Staff capacity, she serves as a strategic advisor to the CEO and the leadership team, driving cross-functional alignment and enabling effective execution of Mandarin Oriental's strategic priorities. In parallel, she leads the Group’s global sustainability agenda, to elevate the guest experience, strengthen community partnerships, and create lasting value for the business. Kandé brings over 20 years of international experience across the financial, luxury beauty, and luxury hospitality sectors, with a strong foundation in investment management, strategic planning, and sustainable transformation. Most recently, she served as Global Head of Sustainability at Kerzner International in Dubai, and previously as Sustainability Integration Director at Parfums Christian Dior in Paris, where she designed and implemented LVMH’s first in-house sustainability academy. A dual French and British national, Kandé holds a Master’s degree in International Finance from ESG Paris and is an alumna of the Harvard Sustainability Leadership Program. Please join us in welcoming Kandé to Mandarin Oriental. #ImAFan #MandarinOriental

We are delighted to share that five more Mandarin Oriental hotels have achieved GSTC certification this year, bringing our total to 28 certified properties worldwide. - Mandarin Oriental, Kuala Lumpur - Mandarin Oriental, Muscat - Mandarin Oriental, Guangzhou - Mandarin Oriental Mayfair, London - Mandarin Oriental, Shenzhen Each hotel reflects our ongoing journey to embed sustainability into every detail—from design and operations to guest experience and community engagement. GSTC certification is not just a recognition; it’s a reflection of the standards we hold ourselves to, and the values we share with our guests, communities and colleagues. This milestone reaffirms our commitment to shaping a more responsible and sustainable future. We’re Fans of Sustainability. Are you? #ImAFan #MandarinOriental #GSTC

As Mandarin Oriental, Milan proudly marks its 10th anniversary, the hotel is launching a series of exceptional experiences that celebrate its deep connection to the city. From immersing in Milan’s cultural heritage with private access to Palazzo Citterio and an intimate viewing of The Last Supper, to savouring the elegance of Chef Antonio Guida’s “10 Years of Seta” menu, the signature “10” cocktail, and the Golden Saffron Ritual at The Spa—each moment is a tribute to Milan’s rich legacy and our journey of refinement. We extend our heartfelt gratitude to our colleagues and guests whose passion and loyalty have shaped Mandarin Oriental, Milan's remarkable journey thus far. Here's to the next chapter of excellence. Learn more about the exceptional offerings here: https://lnkd.in/gcM6V-X9 #ImAFan #MandarinOriental

We are pleased to welcome Raphael Bick as our new Chief Information Officer. As part of our commitment to Transform Mandarin Oriental and Unfold Our Full Potential, 2025 marks a pivotal year of execution. Supporting this vision, Raphael joins our Executive Committee and will report directly to our Group Chief Executive Officer. Raphael brings over 20 years of experience in technology, digital, and AI, having led transformations for global consumer-facing businesses, including those in hospitality and retail. He has also built and scaled technology delivery capabilities across Asia. With a passion for innovation and guest-centric experiences, Raphael is excited to lead Mandarin Oriental’s technology and AI transformation—enabling more personalised, seamless, and exceptional service for our guests and colleagues. Originally from Germany, Raphael has worked across Asia, Europe, the Middle East, and the US. He holds an MBA from INSEAD in Singapore and will be based in Hong Kong. Please join us in welcoming Raphael to Mandarin Oriental. #ImAFan #MandarinOriental

We’re excited to announce that this August marked the global go-live of People+. This innovative platform represents a significant step in the digitalisation of our People & Culture processes at a group level. People+ embodies our commitment to enhancing the colleague experience by placing our colleagues at the center of everything we do. Colleagues worldwide are empowered to check in with managers anytime, anywhere, experience personalised onboarding, explore opportunities for internal transfer across the Group, and much more. by streamlining these processes, we empower our colleagues to focus on what truly matters— their personal and career growth and creating exceptional experiences for our guests. We’re Fans. Are you? #ImAFan #MandarinOriental

As part of our ongoing strategy to Transform Mandarin Oriental and Unfold Our Full Potential, we’re delighted to welcome Emlyn Brown as our new Group Director of Spa, Leisure and Wellness. Emlyn brings a wealth of global expertise, having spent the last seven years leading well-being strategy, design, and development at a global level, with a focus on enhancing guest experiences and operational performance. His career spans numerous senior leadership roles across the wellness industry, where he has consistently driven innovation and excellence. Please join us in welcoming Emlyn to Mandarin Oriental and congratulating him on his new role. We’re Fans. Are you? #ImAFan #MandarinOriental

We are delighted to announce that Mandarin Oriental has been named Industry Innovators – Hospitality at the prestigious Skift IDEA Awards 2025 for our Guest Experience Programme (GXP). The Skift IDEA judges highlighted that the Guest Experience Programme "reimagines luxury hospitality for the digital age without losing warmth, care, and personal service” by seamlessly integrating our industry-leading app with real-time guest recognition through the completely refreshed Fans of M.O.. Behind the scenes, GXP unifies CRM, guest communications, on-property experience delivery and centralised data management to deliver exceptional personalisation, operational excellence and greater choice to our guests across the globe. Skift recognised GXP for bridging one of hospitality’s greatest challenges, combining the efficiency of technology with the human touch, setting a new industry standard for integrated guest experience platforms in luxury hospitality. This award is the result of the passion, creativity and dedication of our colleagues worldwide, and it drives us to deliver ever more exceptional moments for our guests. We are proud to accept this recognition on behalf of the entire GXP team, as well as our partners Alliants, Ireckonu - Hotel Middleware & CDP+, Deloitte, Qualtrics and Matter Of Form, who delivered this transformative initiative. We're Fans. Are you? #ImAFan #MandarinOriental

As we continue to Transform Mandarin Oriental and Unfold our Full Potential, we are pleased to announce the following Hotel Manager appointments: Paulina Padilla has been promoted to Hotel Manager at Mandarin Oriental, New York. Since joining as Director of Rooms in 2024, Paulina has driven improvements in quality, efficiency, and profitability, while championing warm, guest- and colleague-centric service. In her new role, she will oversee hotel operations and continue elevating the guest experience at our iconic New York property. Laurent Schauder has been appointed Hotel Manager at Mandarin Oriental Hyde Park, London. With over 25 years in luxury hospitality, Laurent has held senior operational roles across London, Santiago, Paris, Baku, and Zurich. His expertise and leadership will play a pivotal role in shaping the future of this flagship property. Last but not least, Gurkan Yelkenci has joined Mandarin Oriental Bosphorus, Istanbul, as Hotel Manager. With over 20 years of experience in hospitality, Gürkan brings a wealth of expertise and strong leadership experience in Food and Beverage Operations and luxury hotel management. Please join us in congratulating our newly appointed Hotel Managers and wishing them much continued success. We're Fans. Are you? #ImAFan #MandarinOriental

Exceptional Careers: A Spotlight on Vorabhada Chumnan-ua, Director of Learning and Development at the legendary Mandarin Oriental, Bangkok. Vorabhada’s journey with Mandarin Oriental spans over 18 years, beginning in 2005 as Junior Secretary to the Hotel Manager. After furthering her education in International Hotel Management, she returned to the hotel and steadily progressed through the People and Culture Department. Today, she leads as Director of Learning and Development, shaping colleague growth and performance with passion and purpose. Her career has been enriched by key development programmes, including the Cultural Exchange Ambassador Programme in Abu Dhabi and the MOve Forward Programme — both of which have deepened her approach to nurturing talent and supporting diverse learning styles. “Mandarin Oriental, Bangkok is my second home,” she shares. “I’ve grown both personally and professionally," and "look forward to continuing this journey.” We're Fans of Exceptional Careers. Are you? Discover a wealth of career opportunities: https://lnkd.in/dbVzjRv #ImAFan #ExceptionalCareers #MandarinOriental

Set within the striking Wasl Tower, a new architectural icon on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai, our second property in the city, is scheduled to open in October 2025. With 259 elegantly appointed rooms and suites, 224 exclusive residences and unobstructed views of both the Arabian Gulf and the Dubai skyline, Mandarin Oriental Downtown, Dubai brings a new perspective to the city's hospitality landscape. Complete with a rooftop helipad for seamless arrivals, the hotel is set to become a pillar of sophisticated urban hospitality. Framed by the region's tallest ceramic façade, the tower's distinctive twisting form is accentuated by innovative fins that optimise airflow for natural cooling. Redefining the city's skyline, it integrates advanced energy-efficient technologies, setting a new standard for sustainable urban design. Read the full press release: https://lnkd.in/gD63Ag5h We're Fans of the Exceptional. Are you? #ImAFan #MandarinOriental