Exei - Agentic AI Platform for Customer Service Automation’s cover photo
Exei - Agentic AI Platform for Customer Service Automation

Exei - Agentic AI Platform for Customer Service Automation

Technology, Information and Internet

NOIDA, Uttar Pradesh 412 followers

AI Agent Platform to Improve Customer Service & Engagement with Automation & Insights

About us

Exei is an 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗳𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻. It helps businesses build & deploy AI Agents across multiple channels including web, mobile apps, WhatsApp, VoIP, Instagram, & more. By using Exei, businesses can train AI Agents on their knowledgebase, recommend products & services, handle customer enquiries, perform actions & deliver personalized interactions by accessing real-time data through their own APIs & Databases. 𝗞𝗲𝘆 𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 ⇒ AI automations in your customer service workflows: • Lead Generation – Capture leads through interactive conversations • Appointment Scheduling (24/7 booking) • Service Ticket Creation from conversations for managing escalations • Custom AI led Actions driven by your APIs (e.g., order tracking, account Updates & a lot more) ⇒ Humanized Multi-lingual Engagement – Deliver 24/7 customer support with natural, human-like conversations via chat or voice across 80+ languages. ⇒ Voice & Text conversations to suit your business needs and customer preferences. ⇒ Omnichannel Presence across channels – Engage customers across websites, WhatsApp, phone, social platforms, and in-app experiences with a unified AI agent. ⇒ Seamless Human Handover – Transition smoothly from AI to human agents for complex queries, ensuring uninterrupted service. ⇒ Actionable Intelligence & Analytics – Access dashboards for customer sentiment, intent, engagement patterns and many more actionable insights from conversations. 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀 ⇒ Multilingual – Reach a global audience with support for 80+ languages. ⇒ Knowledge base from Diverse Sources – Configure Exei using website data, documents, live API data & instant manual training. ⇒ Voice Support – Enable natural voice-based interactions for a richer customer experience. ⇒ Brand Customisation - Customize you Agent according to your businesses look and Feel

Website
https://exei.ai/
Industry
Technology, Information and Internet
Company size
2-10 employees
Headquarters
NOIDA, Uttar Pradesh
Founded
2023
Specialties
Artificial Intelligence, Chatbots, Virtual Assistant, Lead Capture, Appointment Booking, Ticket Creation, Live Agent Escalation, AI Agent, Agentic AI, Voice AI, and Natural Language Processing

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