Account Manager

All About Syrup:

We are on a mission to grow businesses and enrich lives... want to join us?

Syrup is a brand and marketing agency serving B2B companies in the lower-middle market, primarily in business services and SaaS industries. Our clients are ambitious, growing businesses who need more clarity and consistency in their marketing but don’t want to settle for a bloated agency or a cookie-cutter playbook.

We bring order to marketing chaos by combining strategic thinking, sharp creative, and a methodical framework and processes. From rebrands to website builds to ongoing marketing support, our work is designed to connect business goals to real results.

Our culture? Intentional, people-first, and values-driven. We work hard, laugh often, and take pride in doing meaningful work with good humans.

The values that drive us:

• Love – We bring out the best in each other through genuine respect and honesty.
• Create – We are resourceful problem solvers.
• Steward – We responsibly use our talents, time, and resources to serve well.
• Engage – We are dialed in and take full ownership of our work.

Some key benefits that come with working at Syrup:

• Hybrid work environment - remote with monthly day in office (lunch provided)
• Unlimited PTO
• 16 paid holidays including extended holiday breaks
• Paid quarterly mental health days
• No meeting Wednesdays (these are as great as they sound)
• Quarterly social events
• Quarterly profit share
• Medical, dental, and vision coverage
• Access to One Medical, Teledoc and HealthAdvocate
• Mental health and wellness resources
• 401K
• Internet and phone stipend
• Health and fitness stipend
• Paid Parental Leave

The Role:

At Syrup, the Account Manager plays a pivotal role in driving client success and fueling team momentum. You’re not just keeping things moving, you’re orchestrating the connection between ideas, execution, and impact. You’ll think a few steps ahead, making sure client needs are anticipated, communication is clear, and no detail is left behind.

This role calls for sharp organization, proactive problem-solving, and a love for building strong relationships. You’ll be expected to learn quickly, adapt often, and run with things without needing your hand held, making confident decisions even when things feel a little fuzzy.

If you thrive on bringing order to complexity, energizing teams, learning new skills, and helping clients feel known, valued, and taken care of, you’ll find endless room to grow and lead here.

Experience Qualifications:

• 3–5 years of experience in:
• Managing multiple client accounts and diverse projects simultaneously
• Collaborating with account, creative, and technical teams (agency experience a plus)
• Working across a range of marketing tactics and tools, such as email, paid media, SEO, content strategy, or marketing automation platforms (HubSpot, Meta, Google Ads, etc.)

Required Skills:

• Strong organizational and project management skills
• Excellent verbal and written communication abilities
• Basic understanding of tools like HubSpot, Google Ads, Meta Business Suite, GA4, Pipedrive and Asana (or similar platforms)
• Ability to manage multiple clients, projects, and priorities simultaneously with poise and precision
• Capacity to lead meetings with external clients and internal team members
• Fast learner with initiative, able to observe, absorb, and take action without waiting for direction
• Comfort working through the unknown and adapting as priorities shift
• Willingness to learn new technical skills and tools as marketing evolves
• Emotional intelligence to navigate client expectations with clarity

This is the right role for you if:

• You naturally build trust with clients and teammates through clear, proactive communication, and you take pride in making people feel seen, heard, and cared for.
• You thrive on turning goals into action plans and juggling multiple client needs without letting details slip through the cracks.
• People energize you, and you enjoy the rhythm of a day filled with collaborative meetings and impactful conversations.
• You’re organized, detail-oriented, and known for following up (relentlessly but kindly).
• You’re flexible and quick to adapt; curveballs, shifting priorities, and the unknown don’t throw you off; they bring out your best thinking.
• You’re eager to grow through hands-on learning, willing to step into tension when needed, and steady under pressure.
• You’re driven by growth, for yourself, for your clients, and for the team you’re part of.

Responsibilities:

• Own meeting coordination and communication: Attend and galvanize client meetings, document discussions, clarify next steps, and make sure expectations are fully understood and captured.
• Support client needs: Proactively manage client needs, communication, and details that make them feel valued and supported.
• Manage project logistics: Assist in setting up new projects, ensuring all deliverables and tasks have the proper details to enable the team to succeed.
• Maintain high-quality standards: Conduct meticulous final reviews of deliverables to ensure feedback is addressed and quality benchmarks are met.
• Serve as the bridge: Act as the primary liaison between clients and internal teams, ensuring information flows clearly, issues are elevated early, and expectations are aligned.
• Lead internal and external meeting prep: Coordinate agendas for bi-weekly and quarterly meetings, keeping the team and clients aligned on progress, priorities, and opportunities.
• Proactively problem solve: Identify and escalate any quality, process, or delivery issues early, demonstrating ownership and solution-focused thinking.
• Keep learning: Stay curious and informed about digital marketing trends and tools, and don’t be afraid to try your hand at something new.