Quais KPIs você deve usar para melhorar a eficiência da cadeia de suprimentos?

To enhance supply chain productivity, key performance indicators (KPIs) include: On-time Delivery: Ensuring products reach customers when promised. Inventory Turnover: Efficient use of inventory. Order Accuracy: Minimizing errors in orders. Lead Time Reduction: Speeding up processes. Supplier Performance: Monitoring supplier reliability. Cost per Order: Reducing operational costs. Demand Forecast Accuracy: Better predicting demand. Warehouse Capacity Utilization: Efficient space usage. Return Rate: Minimizing returns for cost savings. Customer Satisfaction: Ensuring happy customers. These KPIs enhance productivity and customer satisfaction.

I believe that Customer satisfaction is a journey. If a company is looking to grow it have to commit to its customers. Focus on customer experience, customer feedback, customer service and work on maximizing the company's profitability while exceeding customer expectations.

Inventory management is a must in my opinion as it save so much time and embarrassment with your customers. I think you should set up perpetual inventory to be completed weekly and regularly stock takes checking batch codes and BBE’s.

We are facing many challenges everyday in moving the goods around the globe. Being one step ahead will give you the chance to overlook and preplan all your logistics and transportation. A major problems like what is happening in many regions nowadays forces all logistics teams to preplans the goods movement , track them and make the plan B incase of any emergencies.

KPI'S to improve supply chain operational efficiency in Import/ exports : 1. ON TIME DELIVERY measuring the % of shipments delivered on time. Drives certainty of supply chain and better customer experience. 2. LEAD TIME between origin and destination. Reducing lead time improves holding cost / cash flow & profitability besides strengthening sustainability. 3. ITO Inventory Turn Over ratio measures how quickly inventory is moving through supply chain. Higher ITO reduces amount of capital tied up in inventory.

KPIs are the big picture view ,because it gives you a detailed view for your activities. We may fall in daily work routine without analyzing what is happening , why we are doing that? Can we improve? can we make this process better? Having this mindset put you ahead of most of your competitors.

As per the contemporary definition a robust supply chain facilitates smooth flow of material along with bi directional information flow between point of production to point of consumption. Where Data is playing a pivotal role to maintain the Sanctity of the entire flow chain , any disruption in information pipeline attributes so called Bull whip effect. Here are a few key points which we can refer to analyse the performance of a supply chain . 1 . How much accurate data is flowing back from point of sales /consumption to business to make the forecast more accurate 2. Does the existing ERP is capable enough to capture and analyse all the data generating at different touch points . 3. Flow chain visibility for every stakeholders.

- Order fill rate: This measures the percentage of customer orders that are fulfilled completely and on time. A high order fill rate indicates efficient inventory management and on-time order processing. - Perfect order rate: This KPI measures the percentage of orders that are delivered to customers without errors or discrepancies. It includes factors such as accuracy, timeliness, completeness, and condition of delivery. - Transportation cost as a percentage of sales: This KPI helps assess the efficiency of transportation processes by measuring the cost of transportation relative to overall sales. Lower transportation costs as a percentage of sales indicate better supply chain efficiency