Manage Train Learn

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team development teamwork team cohesion threats to teamwork team leadership team roles team meetings build and bond models of management types of delegating delegate to develop power and empowerment empowered organisations empowering leaders diy empowerment the 21st century manager delegation slides routes to discipline laws and rules non-compliance problem behaviour fair and full investigation alternatives to discipline disciplinary policy and procedure the difficult employee conversation the disciplinary hearing fair dismissal facilitation skills what is facilitation? people and groups working with groups groups vs teams what is assertiveness the origins of assertiveness the facets of assertiveness assertiveness techniques assertive communications what is change management? the change cycle managing risk managing learning communications strategies the means of communication interpersonal skills the art of conversation non-verbal communication awareness acceptance and change the dispositions of counselling chunking challenging and closing down moving on people problems what is customer care customer focus service style from directing to delegating mission vision and values organisational culture leadership styles master communicators people builders the credibility of leaders leaders of the future maximising your potential the meaning of potential know yourself goals and goal-setting programming your goals super-energy action and progress the 3lb universe positivity from mastery to mystery presentation skills succeed in presentations a business audience the structure of presentations preparing a presentation presentation techniques using your voice facilitating the start of groupwork control and power in facilitation empowering the group the facilitator's toolkit overcoming the blocks to growth the art of non-doing group dynamics group energy group endings and separations influencing and negotiating skills influencing skills negotiating skills preparing for negotiations a negotiation game plan power and negotiations the options in conflict making your case in negotiations stick to your guns in negotiations a successful negotiation agreement and after leadership skills management and leadership the making of leaders assertive bill of rights managing relationships state what you want lassie problem-solving model aggressive modes passive modes assertive modes signs of aggression signs of passiveness signs of assertiveness transactional analysis nurturing parent controlling parent critical parent adult persona natural child little professor adaptive child life programmes the blame programme the false self programme the ok-not ok programme being too nice false life-script programme origins of assertiveness instinctive brain feeling brain thinking brain motivation by how you feel managers are leaders devolved power soft skills like assertiveness honest communication positive enquiry positive assertion positive thinking negative enquiry negative assertion negative thinking being specific in communication i messages just and only words assertive techniques fogging broken record making requests acting as a child saying no to others why say no? how to say no without giving offence asking for time polite ways to say no saying no is assertive being assertive with your time your assertive rights personal bill of rights sensing the world visual auditory kinaesthetic the delegating style power at work delegation and empowerments praise encouragement enthusiasm excitement joy thrills hard thinking ideas working things out commitment to people integrity dedication wisdom wise appraisal skills customer relations customer experience customers professional development programme managing change why do i have to perform at work?managetrainlearn reclaim your assertive birthright assertiveness modes continuous learning from comfort to risk managing change cycles a time of change why manage change communication strategies communicatins the means of contact making contact games people play communication styles smart reading note-taking the interpersonal dance emotional intelligence the counselling approach counselling dispositions empathy leader conversations questions for information questions for meaning counselling outcomes quality a customer strategy the customer journey building rapport management by objectives performance plans achieving success at work targets and goals play to their strengths strengths and weaknesses the high flyer talent management how to keep your best staff maslow's needs maslow's hierarchy of needs abraham maslow what needs do you have at work? basic needs social needs security needs recognition needs recognising good work higher needs self-actualisation motivation lack of motivation engagement at work staff engagement maslow's theory of motivation internal vs external motivation managing underperformance why do people under-perform? leaders and their personalities androgogy pedrogogy multiple intelligences course design course instruction training tips online coaching face-to-face coaching assignments presentations quizzes videos exercises worksheets topics key points series designing a course running a course the 7 c's of training the process of training appraisal outcomes performance performance management appraisal schemes performance review outcomes of appraisal appraisal needs i can i will managing your boss the helicopter boss the mushroom boss the juggler boss the kipper boss how to improve your relationship with your boss shaping the boss play the game active listening checking understanding listening with your head and heart wait before replying don't make assumptions have empathy look for solutions be supportive responding to conflict avoidance aggression accommodating win-win positive conflict negative conflict old models of managing vs new people first community symptoms of under-performance the work ethic lack of skill vs lack of motivation solutions to under-performance the appraisal interview preparing an appraisal running an appraisal how to construct an appraisal meeting reviewing performance annual performance reviews why give feedback own your feedback feed back on the good as well relate feedback to standards staff feedback assessment how to assess someone's performance performance assessment assessing value manager assessment self-assessment how well am i doing? change your beliefs change your self-talk change your states change your sense of self change musts to wishes i am