LQA

Hotel leaders: Ready to move beyond daily firefighting to build lasting guest-service excellence? Our inaugural myLQA article reveals how luxury properties are empowering their teams to deliver exceptional guest experiences through systematic operational excellence. As a manager, myLQA enables you to: 🔹Instantly capture and delegate service improvements during property walkthroughs. 🔹Develop your team's capabilities without disrupting guest service operations. 🔹Give your team the insights they need to take ownership of guest satisfaction. The managerial advantage? Your team evolves from reactive responders to proactive service leaders. Less time managing recurring issues means more focus on strategic guest experience initiatives. When your team has the tools and knowledge to consistently exceed guest expectations, operational excellence becomes a natural outcome, not a constant struggle. Read the full article to discover how to unlock your team's potential for sustained service excellence.

Looking for a transformative tool to unlock exceptional luxury service? Join us for a 45-minute live session on Thursday, 28 August at 9:00 BST and discover how myLQA is redefining operational excellence across the world’s leading hotels. This is more than a demonstration. It’s an invitation to experience how myLQA seamlessly integrates into daily operations, empowering teams to deliver the essence of luxury consistently. What to expect: 🔹 Discover innovative features for driving service excellence 🔹 Learn how to foster team accountability and a culture of excellence with myLQA 🔹 Uncover strategies to embed standards into daily habits for operational excellence 🔹 Transform insights into impactful coaching opportunities 🔹 Explore best practices for rolling out myLQA effortlessly 🔹 Engage in a live Q&A with a myLQA expert This session will leave you inspired and equipped to elevate your hotel’s performance from good to unforgettable. Reserve your spot today: https://lnkd.in/eccVPq97

This month, we had the privilege of hosting the 2025 LQA Leaders Forum, a milestone gathering that brings together hospitality's most influential voices once every three years.   This exclusive event united senior leaders from the industry's biggest brands, creating an unrivalled platform for strategic discussion, knowledge exchange, and collaboration. From emerging trends to operational excellence, the Leaders Forum addressed the critical challenges and opportunities shaping the future of hospitality.   The insights shared, connections forged, and strategies developed during the 3 days will undoubtedly influence industry direction for years to come. We're grateful to all the leaders who contributed their expertise and perspective.   Thank you to everyone who made this forum a resounding success. The conversations don't end here. They're just beginning.   Maarten van den Nieuwenhuijsen, Shannon Ward, Dona Chi-Louis, Sebastien Lapray, Dan Medina, Yvonne De Suñer Beltran, Lorenzo Soleri, Julia Schramm, Blair Maxwell, Attilio Marro, Rebecca Asia Pessina, Vanessa Buchli Senties, Cindy Cheng, J. Walter Hess, Mary Grace Tejero, Scott Taber,, Ayse Buyukuslu, Sehaj Singh, Janet Souter, Geraldine Dobey, Sarah Besser, JAVIER MARMOL, Duarte B. , Natasha Mehta, Bárbara Candeias, Anna Abou Assaf, Anne Golden MI FIH, Harmony Wong 王礼玮, Tristan Knight - Chartered FCIPD, Michael R. Kaesemann, Wilhelm Luxem, Caroline Filtzinger

Join us for a revealing episode of the The Blue Corner Hospitality Media featuring LQA's Head of Training, Diego Renda. Stay tuned for the full episode and discover why LQA is the premier partner in world-class hospitality, elevating service standards across the globe.

What transforms a good hotel into an unforgettable experience?   Exceptional hotels don't approach service standards as a checklist; they use them as a foundation for creating meaningful guest connections.   Their teams put unique care, creativity, and intention into the delivery of standards, creating natural service.     This transforms routine interactions into memorable moments that guests share for years to come.

What makes an exceptional service-leader? A great service-leader does more than manage.  They ignite potential, inspire care and create cultures where excellence thrives. Leadership is not just a role. It’s a mindset that defines how to support others and deliver experience that last.

𝗙𝗹𝗮𝘀𝗵𝗯𝗮𝗰𝗸𝘀 𝗼𝗻 𝗟𝗤𝗔 𝗖𝗵𝗮𝗿𝗶𝘁𝘆 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝘐𝘯𝘴𝘱𝘪𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘯𝘦𝘹𝘵 𝘨𝘦𝘯𝘦𝘳𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 𝘩𝘰𝘵𝘦𝘭𝘪𝘦𝘳𝘴 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘬𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦, 𝘱𝘶𝘳𝘱𝘰𝘴𝘦, 𝘢𝘯𝘥 𝘩𝘶𝘮𝘢𝘯 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯. 📍 École d'Hôtellerie et de Tourisme Paul Dubrule, Cambodia 🔹 Siem Reap In May, and for the 𝘁𝗵𝗶𝗿𝗱 𝗰𝗼𝗻𝘀𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝘆𝗲𝗮𝗿, LQA had the honour of delivering a full week of training at École d'Hôtellerie et de Tourisme Paul Dubrule in Siem Reap, Cambodia. As part of our ongoing 𝗰𝗵𝗮𝗿𝗶𝘁𝘆 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽, we are proud to offer this program to students across 𝗙𝗿𝗼𝗻𝘁 𝗢𝗳𝗳𝗶𝗰𝗲, 𝗛𝗼𝘂𝘀𝗲𝗸𝗲𝗲𝗽𝗶𝗻𝗴, 𝗙𝗼𝗼𝗱 & 𝗕𝗲𝘃𝗲𝗿𝗮𝗴𝗲, 𝗮𝗻𝗱 𝗧𝗿𝗮𝘃𝗲𝗹 𝗔𝗴𝗲𝗻𝘁 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀—giving them a chance to explore the world of luxury hospitality and the high standards of 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 that define it. Over the course of the week, our two senior consultants shared their expertise both in the classroom and through hands-on activities. Acting as professional guests and trainers, they prepared students for their upcoming internships and helped bridge the gap between theory and real-world expectations. Thank you, Mary Anne and Shannon, for your passion, dedication, and the inspiration you brought to campus. You returned with lifelong memories from the "Land of Smiles," and left behind a meaningful impact. As part of a wider commitment, 𝗟𝗤𝗔 𝗽𝗿𝗼𝘂𝗱𝗹𝘆 𝘀𝗽𝗼𝗻𝘀𝗼𝗿𝘀 𝗳𝗼𝘂𝗿 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀 𝗲𝘃𝗲𝗿𝘆 𝘆𝗲𝗮𝗿, opening doors to life-changing education and greater career opportunities. We’re honoured to support 𝗘́𝗰𝗼𝗹𝗲 𝗱'𝗛𝗼̂𝘁𝗲𝗹𝗹𝗲𝗿𝗶𝗲 𝗲𝘁 𝗱𝗲 𝗧𝗼𝘂𝗿𝗶𝘀𝗺𝗲 𝗣𝗮𝘂𝗹 𝗗𝘂𝗯𝗿𝘂𝗹𝗲, whose vision—that everyone, regardless of gender or social background, should have access to education and professional training while promoting mutual respect and understanding—deeply aligns with our values. François Schnoebelen, Hann ANN, Edward Hooper, Vivi H #LQA #HospitalityExcellence #TrainingForSuccess #YouthEmpowerment #LuxuryHospitality #SkillsDevelopment #EHTPaulDubrule #SocialImpact #LQACharity

Luxury isn’t only seen... It’s felt in the way guests are welcomed, understood and remembered.  Service-excellence always begins with people. With care and attention, service goes beyond the expected. Empower your teams to deliver experiences that guests never forget.   

Sustainable alcohol is an experience in itself.   In our latest conversation with Carmen O'Neal, founder of the trailblazing gin distillery 58 and CO. | B Corp, we explore how drinks crafted with integrity and values can give guests an experience beyond mere sensory enjoyment.   As travellers increasingly seek depth, sustainability, and story in every sip, ethically crafted spirits are raising the bar literally and figuratively. Carmen shares how luxury hotels can reimagine their bar programmes to reflect a new era of mindful indulgence.   Discover how ethically crafted spirits are reshaping luxury hospitality and why your next pour should reflect more than just taste.

𝗙𝗹𝗮𝘀𝗵𝗯𝗮𝗰𝗸𝘀 𝗼𝗻 𝗟𝗤𝗔 𝗖𝗵𝗮𝗿𝗶𝘁𝘆 P𝗿𝗼𝗷𝗲𝗰𝘁𝘀 𝘐𝘯𝘴𝘱𝘪𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘯𝘦𝘹𝘵 𝘨𝘦𝘯𝘦𝘳𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 𝘩𝘰𝘵𝘦𝘭𝘪𝘦𝘳𝘴 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘬𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦, 𝘱𝘶𝘳𝘱𝘰𝘴𝘦, 𝘢𝘯𝘥 𝘩𝘶𝘮𝘢𝘯 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯. 📍 Amy Foundation, South Africa 🔹 Cape Town A couple of months ago, one of our mystery consultants had the privilege of visiting the Amy Foundation Trust (formerly Amy Biehl Foundation Trust), where they led a 𝗙𝗿𝗼𝗻𝘁 𝗼𝗳 𝗛𝗼𝘂𝘀𝗲 𝗺𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 for the Youth Skills Development Hospitality learners. From sharing global industry insights to engaging in hands-on activities, the session gave learners a real-world glimpse into the high standards of service excellence that LQA proudly promotes worldwide. The Amy Foundation’s 𝗺𝗶𝘀𝘀𝗼𝗻 is to provide a safe environment in challenged and vulnerable communities, where they develop emotionally well-rounded children and youth who make positive life choices and become contributing members of society. At LQA, we’re honoured to support this mission—not only by contributing to transportation and food costs for the school, but more importantly by committing to meet, and inspire these incredible students every year in Cape Town. We’re proud to play a part in shaping the future of hospitality through meaningful partnerships like this. Thank you Michelle Bagley and Vivi H for making this happen. #HospitalityExcellence #SkillsDevelopment #LQA #AmyFoundation #YouthEmpowerment #ServiceStandards #CapeTown