Ayaz Hussain

Review identity and access across the technology estate and the processes relating to people and their location.

50% of recommendations have been completed with the remaining scheduled for completion.

Review current azure estate and optimise further to reduce costs by £xxx,xxx - amazing ROI.

Upgrading and decommissioning the 2008 r2 server estate ahead of its end of life date in Azure which is Jan 2024. Over 90% of the estate schedule to be decommission in q2 of 2023 remainder have plans for completion in q3.

Achieved cyber essentials certification in Nov 2022 therefore allowed us to achieve Cyber essentials plus certification on 31st March 2023 for the first time at Rics

Improving and raising the maturity levels in the global IT department at Rics in all areas of people, process, technology and space. To date 50 improvements have been completed taking Rics to an all time best state.

Upgrade the ManageEngine service management product to latest version to benefit from the new features and improve further.

Collaborative effort with internal teams and vendors to a supported single sign on solution improving the customer experience and security levels further.

Design, configuration and implementation of Microsoft Intune.

Analysis and discussion regarding the data, risk, security, infrastructure, processes, people and technology on two occasions for Sbe and Rics as well as Bcis and Rics
Agree the plan and carry out the necessary tasks to allow the separation of the technology and infrastructure estate.

Multiple programmes of work namely:
Cloud migrations
Vendor improvement program
Project delivery and transition
Service improvement
Business continuity and Disaster recovery
Strategy and design
Governance and compliance
Cost savings
Application and hardware rationalisation

Ensure the Ict & Digital teams continue to deliver the service and support for the organisation to continue to serve its communities.

Prioritise projects and transformation required.

Microsoft 365 implementation in just 12 weeks for 3500 end users.
Design of the Future operating model.
End user device refresh using MS out of the box experience.
Intranet migration.

Upgrade all end user laptops to Windows 10 operating system

Proof of concept project to support BYOD bring your own device as well as managing corporate devices.

Achieve compliance for PSN and PCI

Achieved all time high in SLA targets (above 95% for incident resolution) as well reduce the incident queues by 50% across the account

Promote agile working and refresh of hardware

Provide IT support to the members and election team

Rollout of Microsoft office 2016, cloud migration of 3,000+ mailboxes, Skype and sharepoint

Introduced and delivered a continual service improvement plan that demonstrated measurable benefits to the IT service .

Implement Service Now system bespoke to London borough of Barnet

ICT Infrastructure datacenter move from Basildon to Farnborough

Upgrade to Internet Explorer 11 on the 14,000+ PC/Laptop estate and the 800+ Windows infrastructure server estate. Thorough testing of applications on the estate as well as ensuring security and group policies being in place.

Introduce new service Skype for Business to promote agile working

Migration of over 400 servers as we are fast approaching the end of life and support for Microsoft Server 2003. Carrying out virtualisation of physical servers where possible ensuring all applications are migrated to a supported Microsoft Server OS namely Server 2008/2012 within agreed timelines.

Sophos Disk Encryption being rolled out for 14,000+ user estate replacing the previous disk encryption tool.

Migration of 15,000 lotus notes users to exchange. Ensuring current messaging team gain skills to support the new environment achieving SLA targets. Decomissioning the legacy mail estate ensuring best practices are adhered.

Upgrade of datacentre hardware from IBM P5's to P7 series
Upgrade of storage to XiV
Upgrade of AIX operating systems to a supported AIX version